Hybrid Operations & Programs Supervisor — Data‑Driven Leadership

The Corporation of The Town of Milton; Milton; Hybrid; CAD 100,000 - 125,000; Full time

Benefits offered by this job

Employee Assistance Program

OMERS pension eligibility

Paid time off and holidays

Discounts on Active Living Pass andPer

Hybrid work options

Job summary

The Corporation of The Town of Milton is seeking a Supervisor, Business & Support Services to organize administrative support and advance department priorities. You will oversee subsidy programs, customer service, and administration across recreation and culture software, reporting, and budgeting.

The role requires strong leadership, municipal experience, and proficiency with Workday, HRIS, and financial software.

Qualifications

• Post-secondary diploma in Business, Public Administration, Recreation and Leisure, or related field, or equivalent experience.
• Minimum of five (5) years of progressive supervisory experience in municipal or recreation environment.
• Travel between Town facilities; transportation required.
• Strong communication, interpersonal, and customer service skills.
• Proficiency in financial transactions and reconciliation.
• Strong leadership and supervisory skills.

Responsibilities

• Maintain administrative processes (e.g. payroll, data reporting, cash handling).
• Provide Workday scheduling/time tracking guidance and training support.
• Act as liaison to corporate partners for Workday enhancements.
• Divisional oversight of admin software updates and process improvements.
• Supervise administration and concessions operations.
• Ensure optimal customer experience and handle inquiries.
• Oversee administration of departmental support programs (e.g. subsidies).
• Generate and analyze KPI metrics to support decisions.
• Assist with budgeting and staffing needs.

Skills

Communication skills

Customer service

Interpersonal skills

Leadership

Supervisory experience

Microsoft Office

HRIS software

Recreation management software

Financial software

Workday knowledge

Time management

Education

Post-secondary diploma in Business

Public Administration

Recreation and Leisure

Equivalent education/experience

Tools

Workday

Xplor Recreation

TixHub

Omnivex

LiveBarn

LightSpeed

CRM software

Financial management software

Job description

The Corporation of The Town of Milton is seeking a Supervisor, Business & Support Services to organize administrative support and advance department priorities. You will oversee subsidy programs, customer service, and administration across recreation and culture software, reporting, and budgeting.

The role requires strong leadership, municipal experience, and proficiency with Workday, HRIS, and financial software.