Contract Digital Transformation Business Analyst | Hybrid

The Corporation of The Town of Milton; Milton; On-site; CAD 80,000 - 99,000; Full time

Benefits offered by this job

OMERS pension plan

Paid time off, including vacation

Employee Assistance Program

Flexible work arrangements (hybrid)

Discounts on Active Living Pass

Job summary

The Corporation of The Town of Milton is seeking a Business Analyst to support digital transformation initiatives, document requirements, and coordinate testing and training. You will collaborate with departments, vendors, and IT teams to ensure alignment with business objectives and successful adoption of new technologies.

Reporting to the Manager, Digital Transformation, this role requires strong analysis, stakeholder engagement, and process improvement skills in a municipal setting.

Qualifications

• Bachelor's degree or diploma in IT, Business Administration, Public Administration, or related field.
• Five years of experience in business analysis, process improvement, project delivery support, or related field.
• Experience gathering and documenting business requirements.
• Experience facilitating stakeholder workshops and consultations.
• Experience supporting technology-enabled business initiatives.
• ITIL certification.
• PMI-PBA or CBAP or equivalent.
• Strong communication, facilitation, and relationship-building skills.
• Knowledge of BA methodologies and process mapping.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Leads stakeholder discovery activities to gather, analyze, document, validate, and prioritize requirements including process maps and user stories.
• Facilitates current-state and future-state business process analysis.
• Supports requirements in intake and enrichment activities.
• Develops requirements, process maps, user stories, and supporting documentation.
• Maintains requirements traceability and supports solution validation activities.
• Coordinates UAT activities and develops test scenarios; supports training materials and user guides.

Skills

Requirements gathering

Stakeholder facilitation

Business analysis

Process mapping

ITIL certification

PMI-PBA/CBAP certification

Communication

Analytical thinking

Education

Bachelor's degree in Information Technology / Business Administration / Public Administration or related field

Five years experience in business analysis or related field

Lean Six Sigma certification

Change management certification (Prosci/CCMP)

Tools

Visio

Job description

The Corporation of The Town of Milton is seeking a Business Analyst to support digital transformation initiatives, document requirements, and coordinate testing and training. You will collaborate with departments, vendors, and IT teams to ensure alignment with business objectives and successful adoption of new technologies.

Reporting to the Manager, Digital Transformation, this role requires strong analysis, stakeholder engagement, and process improvement skills in a municipal setting.