Supervisor, Business & Support Services (14 Month Contract)

The Corporation of The Town of Milton; Milton; Hybrid; CAD 100,000 - 125,000; Full time

Benefits offered by this job

Employee Assistance Program

OMERS pension eligibility

Paid time off and holidays

Discounts on Active Living Pass andPer

Hybrid work options

Job summary

The Corporation of The Town of Milton is seeking a Supervisor, Business & Support Services to organize administrative support and advance department priorities. You will oversee subsidy programs, customer service, and administration across recreation and culture software, reporting, and budgeting.

The role requires strong leadership, municipal experience, and proficiency with Workday, HRIS, and financial software.

Qualifications

• Post-secondary diploma in Business, Public Administration, Recreation and Leisure, or related field, or equivalent experience.
• Minimum of five (5) years of progressive supervisory experience in municipal or recreation environment.
• Travel between Town facilities; transportation required.
• Strong communication, interpersonal, and customer service skills.
• Proficiency in financial transactions and reconciliation.
• Strong leadership and supervisory skills.

Responsibilities

• Maintain administrative processes (e.g. payroll, data reporting, cash handling).
• Provide Workday scheduling/time tracking guidance and training support.
• Act as liaison to corporate partners for Workday enhancements.
• Divisional oversight of admin software updates and process improvements.
• Supervise administration and concessions operations.
• Ensure optimal customer experience and handle inquiries.
• Oversee administration of departmental support programs (e.g. subsidies).
• Generate and analyze KPI metrics to support decisions.
• Assist with budgeting and staffing needs.

Skills

Communication skills

Customer service

Interpersonal skills

Leadership

Supervisory experience

Microsoft Office

HRIS software

Recreation management software

Financial software

Workday knowledge

Time management

Education

Post-secondary diploma in Business

Public Administration

Recreation and Leisure

Equivalent education/experience

Tools

Workday

Xplor Recreation

TixHub

Omnivex

LiveBarn

LightSpeed

CRM software

Financial management software

Job description

Position Summary

About Milton Join one of Ontario’s fastest-growing and most dynamic municipalities. The Town of Milton is proud to deliver high-quality, sustainable municipal services that support a vibrant, inclusive, and forward-looking community where residents thrive, businesses succeed, and nature is respected and protected. Our vision is to foster a safe, diverse, and welcoming environment—one that honours its natural landscapes and rich heritage, supports thriving and inclusive neighbourhoods, nurtures a strong and balanced economy, and offers exceptional opportunities to live, learn, work, and play.

What We Offer?

• Annual Salary Range: $99,994 - $124,994
• Payment in Lieu of Benefits (for contracts over 12 months)
• Employee Assistance Program
• Eligibility to participate in the OMERS pension plan
• Paid time off, including vacation and incidental days (for contracts over 6 months)
• Employee perks/discounts: Discount on Active Living Pass and Perkopolis
• Flexible work arrangements, including hybrid work options and participation in the Town’s compressed work-week program (for eligible positions)

Supervisor Overview

The Supervisor, Business & Support Services is responsible for organizing and coordinating administrative support to advance the service priorities of the Department. The position is accountable for the delivery of subsidy programs, providing direct customer service support, supervising administration and concessions operations, supporting the operation of recreation and culture software applications, developing quarterly and ad-hoc data reporting, and ensuring administrative functions are achieved within prescribed timelines. The position will maintain quality standards in order to support service level expectations and deliver results that are aligned with corporate objectives.

Major Job Responsibilities

• Maintain administrative processes (e.g. payroll, data reporting, cash handling, etc.)
• Provide subject matter expertise to departmental staff for Workday-related matters concerning scheduling, time tracking, hiring, training,
• Act as a liaison to corporate partners through the continued enhancements to Workday and during the implementation of new modules
• Divisional oversight of operational software systems by supporting development updates, technological enhancements, and process recommendations
• Supervisory oversight of administration and concessions operations
• Ensure optimal customer experience through anticipating, managing and resolving concerns, providing attention to customer inquiries, and conducting on-going evaluations of administrative processes
• Oversee the administration of Departmental support programs (e.g. Financial Assistance and Halton Region subsidies)
• Generate, maintain and provide analysis of business–related data and KPI metrics in order to support informed decision-making
• Conduct research for the Recreation and Culture Division that provides analysis and recommendations for programs, market trends and business processes
• Monitor performance gaps, assess skills and training, and determine recruitment and staffing needs
• Prepare and recommend applicable annual operating budgets
• Monitor, manage, and report on the budget to ensure fiscal responsibility and that budget targets and service objectives are being met

Education & Experience

Education and Experience

Minimum Qualifications

Post-secondary diploma in Business, Public Administration, Recreation and Leisure, or related field, or an equivalent combination of education and experience Minimum of five (5) years of progressive supervisory experience in a municipal or recreation environment Successful candidate will be required to travel between the different Town Facilities. Access to transportation to travel in a timely manner is required. Strong communication, interpersonal, and customer service skills with the ability to deal effectively with the public, staff, and volunteers with an aptitude to manage difficult situations and resolve issues Ability to plan, organize and prioritize multiple responsibilities; work under pressure; and adapt to changing circumstances Proficiency in financial transaction and reconciliation administration with experience in the coordination and administration of subsidy programs Strong leadership and supervisory skills Proficiency in Microsoft Office Suite Proficiency in Recreation Management Software, Human Resource Information Systems (HRIS) and Financial Management Software

Preferred Qualifications

Post-secondary degree in Business, Public Administration, Recreation and Leisure, or related field, or an equivalent combination of education and experience A strong awareness and understanding for the business administration of recreation and culture operations Broad knowledge of municipal government and applicable legislation Knowledge of risk management in a recreational setting Proficiency in various software systems directly associated with the business of recreation and culture (e.g. Xplor Recreation, Workday, TixHub, Omnivex, LiveBarn, and LightSpeed) Knowledge of Customer Relations Management (CRM) software, database software, and customer engagement systems Proficiency in FMW Financial Software

Note to Applicants

This posting is for an existing job vacancy

Equal Opportunity Statement

The Town is an equal opportunity employer, committed to fostering a diverse, inclusive, accessible, and respectful workplace. We encourage applications from all qualified individuals and are dedicated to fair and transparent hiring practice

Accommodations Should you be selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. We will work with you to ensure your full participation in the process.

Milton: A Place of Possibility. At the Town of Milton, we provide excellent and sustainable municipal services to foster a vibrant and inclusive community where residents thrive, businesses flourish and nature is cherished. We are laying the groundwork for our vision for Milton 2051: a safe, diverse and welcoming community that respects its natural beauty and heritage, supports a range of neighbourhoods, sustains a strong and balanced economy, and offers outstanding opportunities to live, learn, work and play. To achieve this, we commit to invest in a more permanent, balanced and highly skilled workforce required for our vision, making the Town of Milton an employer of choice where diverse and talented staff are able to offer superior service and productivity in a period of rapid change.