Supervisor, Business & Support Services (14 Month Contract)

Town of Milton; Milton; Hybrid; CAD 99,000 - 125,000; Part time

Benefits offered by this job

In lieu of benefits

Employee Assistance Program

OMERS pension

Vacation time

Active Living Pass discounts

Perkopolis discounts

Hybrid work options

Compressed work week

Job summary

The Town of Milton is seeking a Supervisor, Business & Support Services to organize administrative support and oversee subsidy programs, payroll, data reporting, and customer service.

You will lead administration and concessions operations, support recreation and culture software, develop KPI metrics, prepare budgets, and ensure timely achievement of service objectives across facilities.

Qualifications

• 5+ years of progressive supervisory experience in a municipal or recreation environment.
• Willingness to travel between Town facilities.
• Strong communication and customer service skills.
• Proficiency in financial transactions and reconciliation, with subsidy program coordination.
• Proficiency in Microsoft Office and HRIS systems.

Responsibilities

• Maintain administrative processes (e.g., payroll, data reporting, cash handling).
• Provide subject matter expertise to Workday-related matters (scheduling, time tracking, hiring, training).
• Liaise with corporate partners during Workday enhancements and new module implementations.
• Oversee administrative and concessions operations across departments.
• Analyze KPI metrics to support informed decision-making.

Skills

Leadership

People management

Customer service

Communication

Time management

Education

Post-secondary diploma in Business or Public Administration

Tools

Workday

Microsoft Office

HRIS

CRM

Xplor Recreation

TixHub

Omnivex

LiveBarn

LightSpeed

Job description

Job Type:ContractDepartment:Salary:$99,994.00 - $124,994.00Close Date (closes at 12:00 am on date noted below):September 24, 2026Hours per Week:35Openings:1Position SummaryAbout MiltonJoin one of Ontario’s fastest-growing and most dynamic municipalities. The Town of Milton is proud to deliver high-quality, sustainable municipal services that support a vibrant, inclusive, and forward-looking community where residents thrive, businesses succeed, and nature is respected and protected.Our vision is to foster a safe, diverse, and welcoming environment—one that honours its natural landscapes and rich heritage, supports thriving and inclusive neighbourhoods, nurtures a strong and balanced economy, and offers exceptional opportunities to live, learn, work, and play.What We Offer?This position is eligible for the following:• Annual Salary Range: $99,994 - $124,994• Payment in Lieu of Benefits (for contracts over 12 months)• Employee Assistance Program• Eligibility to participate in the OMERS pension plan• Paid time off, including vacation and incidental days (for contracts over 6 months)• Employee perks/discounts: Discount on Active Living Pass and Perkopolis• Flexible work arrangements, including hybrid work options and participation in the Town’s compressed work-week program (for eligible positions)Position SummaryThe Supervisor, Business & Support Services is responsible for organizing and coordinating administrative support to advance the service priorities of the Department. The position is accountable for the delivery of subsidy programs, providing direct customer service support, supervising administration and concessions operations, supporting the operation of recreation and culture software applications, developing quarterly and ad-hoc data reporting, and ensuring administrative functions are achieved within prescribed timelines. The position will maintain quality standards in order to support service level expectations and deliver results that are aligned with corporate objectives.Major Job ResponsibilitiesKey ResponsibilitiesMaintain administrative processes (e.g. payroll, data reporting, cash handling, etc.)Provide subject matter expertise to departmental staff for Workday-related matters concerning scheduling, time tracking, hiring, training,Act as a liaison to corporate partners through the continued enhancements to Workday and during the implementation of new modulesDivisional oversight of operational software systems by supporting development updates, technological enhancements, and process recommendationsSupervisory oversight of administration and concessions operationsEnsure optimal customer experience through anticipating, managing and resolving concerns, providing attention to customer inquiries, and conducting on-going evaluations of administrative processesOversee the administration of Departmental support programs (e.g. Financial Assistance and Halton Region subsidies)Generate, maintain and provide analysis of business–related data and KPI metrics in order to support informed decision-makingConduct research for the Recreation and Culture Division that provides analysis and recommendations for programs, market trends and business processesMonitor performance gaps, assess skills and training, and determine recruitment and staffing needsPrepare and recommend applicable annual operating budgetsMonitor, manage, and report on the budget to ensure fiscal responsibility and that budget targets and service objectives are being metEducation & ExperienceEducation and ExperienceMinimum QualificationsPost-secondary diploma in Business, Public Administration, Recreation and Leisure, or related field, or an equivalent combination of education and experienceMinimum of five (5) years of progressive supervisory experience in a municipal or recreation environmentSuccessful candidate will be required to travel between the different Town Facilities. Access to transportation to travel in a timely manner is required.Strong communication, interpersonal, and customer service skills with the ability to deal effectively with the public, staff, and volunteers with an aptitude to manage difficult situations and resolve issuesAbility to plan, organize and prioritize multiple responsibilities; work under pressure; and adapt to changing circumstancesProficiency in financial transaction and reconciliation administration with experience in the coordination and administration of subsidy programsStrong leadership and supervisory skillsProficiency in Microsoft Office SuiteProficiency in Recreation Management Software, Human Resource Information Systems (HRIS) and Financial Management SoftwarePreferred QualificationsPost-secondary degree in Business, Public Administration, Recreation and Leisure, or related field, or an equivalent combination of education and experienceA strong awareness and understanding for the business administration of recreation and culture operationsBroad knowledge of municipal government and applicable legislationKnowledge of risk management in a recreational settingProficiency in various software systems directly associated with the business of recreation and culture (e.g. Xplor Recreation, Workday, TixHub, Omnivex, LiveBarn, and LightSpeed)Knowledge of Customer Relations Management (CRM) software, database software, and customer engagement systemsProficiency in FMW Financial SoftwareNote to ApplicantsThis posting is for an existing job vacancyThe Town is an equal opportunity employer, committed to fostering a diverse, inclusive, accessible, and respectful workplace. We encourage applications from all qualified individuals and are dedicated to fair and transparent hiring practiceWe thank all who apply, however only those selected to move forward in the process will be contacted.AccommodationsShould you be selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. We will work with you to ensure your full participation in the process.How to ApplyInterested applicants are invited to apply online at www.milton.ca under the Employment Opportunities section. Please ensure your application is submitted by 11:59 pm on September 23, 2026.If you are currently employed with the Town of Milton, please apply internally through the Jobs Hub app of your Workday account in order for your application to be processed as an internal applicant.In accordance with the Freedom of Information and Privacy legislation, applicant information is collected under the authority of the Municipal Act and will be used strictly for candidate selection.