Supervisor, Business & Support Services (14 Month Contract)

milton; Milton; On-site; CAD 100,000 - 125,000; Full time

Benefits offered by this job

OMERS pension plan

Employee Assistance Program

Paid time off

Discounts: Active Living Pass and Perk

Hybrid work options

Compressed work-week

Job summary

Milton, Ontario, is seeking a Supervisor, Business & Support Services on a contract basis to organize administrative support, oversee subsidy programs, and manage reporting for the department. The role includes supervising administration, concessions operations, and ensuring service levels align with corporate objectives.

The position requires a post-secondary diploma in Business or related field, at least five years of supervisory experience in municipal or recreation settings, and travel

Qualifications

• Post-secondary diploma in Business or equivalent required.
• Minimum five years supervisory experience in municipal or recreation setting.
• Willing to travel between town facilities with reliable transportation.
• Strong communication, interpersonal and customer service skills.
• Proficiency in financial transactions, reporting and subsidy program administration.
• Experience with Workday scheduling, time-tracking and payroll is a plus.

Responsibilities

• Maintain administrative processes including payroll, data reporting, and cash handling.
• Provide subject matter expertise on Workday-related scheduling, time tracking, and hiring.
• Oversee governance of Workday implementations and related modules.
• Supervise administration and concessions operations.
• Ensure excellent customer experience and resolve inquiries efficiently.
• Prepare annual operating budgets and monitor departmental finances.

Skills

Workday

Customer service

Data reporting

Supervisory skills

Education

Post-secondary diploma in Business

Public Administration degree

Tools

Microsoft Office Suite

HRIS

Recreation Management Software

Financial Management Software

Job description

Job Type: Contract Department: Salary: $99,994.00 - $124,994.00 Close Date (closes at 12:00 am on date noted below): September 24, 2026 Hours per Week: 35 Openings: 1

Position Summary

About Milton

Join one of Ontario's fastest-growing and most dynamic municipalities. The Town of Milton is proud to deliver high-quality, sustainable municipal services that support a vibrant, inclusive, and forward-looking community where residents thrive, businesses succeed, and nature is respected and protected.

Our vision is to foster a safe, diverse, and welcoming environment-one that honours its natural landscapes and rich heritage, supports thriving and inclusive neighbourhoods, nurtures a strong and balanced economy, and offers exceptional opportunities to live, learn, work, and play.

What We Offer?

This position is eligible for the following:

• Annual Salary Range: $99,994 - $124,994
• Payment in Lieu of Benefits (for contracts over 12 months)
• Employee Assistance Program
• Eligibility to participate in the OMERS pension plan
• Paid time off, including vacation and incidental days (for contracts over 6 months)
• Employee perks/discounts: Discount on Active Living Pass and Perkopolis
• Flexible work arrangements, including hybrid work options and participation in the Town's compressed work-week program (for eligible positions)

Position Summary

The Supervisor, Business & Support Services is responsible for organizing and coordinating administrative support to advance the service priorities of the Department. The position is accountable for the delivery of subsidy programs, providing direct customer service support, supervising administration and concessions operations, supporting the operation of recreation and culture software applications, developing quarterly and ad-hoc data reporting, and ensuring administrative functions are achieved within prescribed timelines. The position will maintain quality standards in order to support service level expectations and deliver results that are aligned with corporate objectives.

Major Job Responsibilities

Key Responsibilities

• Maintain administrative processes (e.g. payroll, data reporting, cash handling, etc.)
• Provide subject matter expertise to departmental staff for Workday-related matters concerning scheduling, time tracking, hiring, training,
• Act as a liaison to corporate partners through the continued enhancements to Workday and during the implementation of new modules
• Divisional oversight of operational software systems by supporting development updates, technological enhancements, and process recommendations
• Supervisory oversight of administration and concessions operations
• Ensure optimal customer experience through anticipating, managing and resolving concerns, providing attention to customer inquiries, and conducting on-going evaluations of administrative processes
• Oversee the administration of Departmental support programs (e.g. Financial Assistance and Halton Region subsidies)
• Generate, maintain and provide analysis of business-related data and KPI metrics in order to support informed decision-making
• Conduct research for the Recreation and Culture Division that provides analysis and recommendations for programs, market trends and business processes
• Monitor performance gaps, assess skills and training, and determine recruitment and staffing needs
• Prepare and recommend applicable annual operating budgets
• Monitor, manage, and report on the budget to ensure fiscal responsibility and that budget targets and service objectives are being met

Education & Experience

Minimum Qualifications

Post-secondary diploma in Business, Public Administration, Recreation and Leisure, or related field, or an equivalent combination of education and experience

Minimum of five (5) years of progressive supervisory experience in a municipal or recreation environment

Successful candidate will be required to travel between the different Town Facilities. Access to transportation to travel in a timely manner is required.

Strong communication, interpersonal, and customer service skills with the ability to deal effectively with the public, staff, and volunteers with an aptitude to manage difficult situations and resolve issues

Ability to plan, organize and prioritize multiple responsibilities; work under pressure; and adapt to changing circumstances

Proficiency in financial transaction and reconciliation administration with experience in the coordination and administration of subsidy programs

Strong leadership and supervisory skills

Proficiency in Microsoft Office Suite

Proficiency in Recreation Management Software, Human Resource Information Systems (HRIS) and Financial Management Software

Preferred Qualifications

Post-secondary degree in Business, Public Administration, Recreation and Leisure, or related field, or an equivalent combination of education and experience

A strong awareness and understanding for the business administration of recreati