Hybrid Operations Incident & Service Assurance Consultant

Bell Canada; City of Moncton; Hybrid; CAD 75,000 - 90,000; Full time

Job summary

A major telecommunications provider is seeking a candidate for a position in Moncton focusing on customer management and incident resolution. The role involves providing leadership during major incident calls, ensuring high-quality service delivery, and identifying service improvement opportunities. Candidates should possess 2+ years of experience in the telecommunications field and have relevant technical skills including SQL and Python. This is a full-time role with a hybrid work arrangement, offering extensive benefits including a 35% discount on services.

Benefits

Competitive salary

Medical, dental, and vision benefits

35% discount on services

Qualifications

• 2+ years of experience in the telecommunications industry.
• Knowledge of Server management and storage, LAN/WAN.
• Ability to be on call and handle escalations.

Responsibilities

• Deliver outstanding customer service in a dynamic environment.
• Produce post-mortem reports for incident lifecycle management.
• Identify opportunities for service improvement.

Skills

Customer management skills

Outstanding service delivery

Leadership on Major Incident calls

Problem-solving

Quality control

Education

Electrical Engineering / Computer Sciences degree or equivalent

Tools

SQL

Python scripting

Big Data Analytics

Maximo

Service Now

Job description

A major telecommunications provider is seeking a candidate for a position in Moncton focusing on customer management and incident resolution. The role involves providing leadership during major incident calls, ensuring high-quality service delivery, and identifying service improvement opportunities. Candidates should possess 2+ years of experience in the telecommunications field and have relevant technical skills including SQL and Python. This is a full-time role with a hybrid work arrangement, offering extensive benefits including a 35% discount on services.