Hybrid Operations Coordinator — Client Services & Process

Fitch; Toronto; Hybrid; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Hybrid work environment

Learning & mobility culture

Tuition reimbursement

Comprehensive health benefits

Parental leave policy

Volunteer days

Job summary

Fitch Learning in Toronto is seeking an Operations Coordinator – Client Service Administration and Process Support to join our fast-paced, high-volume team. You’ll manage candidate inquiries, process designations, renewals and unit audits while coordinating exam operations with our delivery vendor.

You’ll document escalations, track follow-ups, and seek improvements through automation and digitization. Strong system skills (Salesforce, Zendesk, SharePoint) and bilingual English/French are

Qualifications

• Experience in operations coordination or client service administration.
• Ability to understand complex rules affecting case outcomes.
• Strong system skills with Salesforce, Zendesk, SharePoint or similar platforms.

Responsibilities

• Support reliable service delivery by managing candidate inquiries and escalations.
• Process designation applications, renewals, reinstatements, and related audits.
• Coordinate exam operations with the vendor and manage documentation and follow-up.
• Identify manual tasks and opportunities for automation and process improvements.

Skills

Operations coordination

Client service administration

Exam administration

Regulatory program delivery

Vendor coordination

Bilingual (French & English)

Tools

Salesforce

Zendesk

SharePoint

Microsoft Office

Copilot

Job description

Fitch Learning in Toronto is seeking an Operations Coordinator – Client Service Administration and Process Support to join our fast-paced, high-volume team. You’ll manage candidate inquiries, process designations, renewals and unit audits while coordinating exam operations with our delivery vendor.

You’ll document escalations, track follow-ups, and seek improvements through automation and digitization. Strong system skills (Salesforce, Zendesk, SharePoint) and bilingual English/French are