Operations Coordinator - Client Service Administration and Process Support - Toronto

Skillhub Solutions Inc.; Toronto; Hybrid; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Healthcare

Retirement planning

Tuition reimbursement

Parental leave

Training and development

Volunteer days

Job summary

Fitch Learning, based in Toronto, seeks an Operations Coordinator to support client service administration and exam operations. This role covers designation activity, vendor coordination, escalations, and process improvement within a hybrid Toronto office.

The position emphasizes bilingual French-English communication and experience in high-volume administrative environments, with a base salary of CAD 45,000–55,000 per year. Healthcare and retirement inclusions are noted.

Qualifications

• Experience in operations coordination or client service in a high-volume environment.
• Ability to manage escalated complaints and apply complex rules.
• Strong systems skills with Salesforce, Zendesk, SharePoint, or Microsoft Office.
• Bilingual French and English communication.
• Assets: licensure exam delivery, regulatory environment, vendor coordination, AI tools, lean processes.

Responsibilities

• Respond to and manage candidate support requests and escalations related to courses and licensing exams.
• Process designation applications, renewals, reinstatements, continuing education audit cases, fit-and-proper reviews, exception requests, refunds, forms, and candidate record updates.
• Coordinate exam delivery and related support with the exam vendor.
• Maintain documentation and follow-up for escalations, invoices, vendor updates, audit activity, exception cases, and recurring processes.
• Identify manual tasks, process gaps, and opportunities for automation, self-service, digitization, and process improvement.

Skills

Operations coordination

Client service

Regulatory delivery

Bilingual French-English

Vendor coordination

Tools

Salesforce

Zendesk

SharePoint

Microsoft Office

Copilot

Job description

Operations Coordinator - Client Service Administration and Process Support - Toronto

Fitch Group

Toronto, ON Full-time CA$45,000 - CA$55,000 / year

Fitch Learning is seeking an Operations Coordinator – Client Service Administration and Process Support for its Toronto office. The operations team supports client service administration, designation activity, exam operations, vendor coordination, escalations, and process support.

Responsibilities

• Respond to and manage candidate support requests and escalations related to courses and licensing exams.
• Process designation applications, renewals, reinstatements, continuing education audit cases, fit-and-proper reviews, exception requests, refunds, forms, and candidate record updates.
• Coordinate exam delivery and related support with the exam vendor.
• Maintain documentation and follow-up for escalations, invoices, vendor updates, audit activity, exception cases, and recurring processes.
• Identify manual tasks, process gaps, and opportunities for automation, self-service, digitization, and process improvement.

Qualifications

• Experience in operations coordination, client service or exam administration, education administration, regulatory program delivery, or a high-volume administrative environment.
• Ability to manage escalated complaints and apply complex rules to case decisions.
• Strong systems skills; experience with Salesforce, Zendesk, SharePoint, Microsoft Office, Copilot, or similar platforms is relevant.
• Bilingual French and English communication skills.
• Licensure exam delivery, regulatory environment, vendor coordination, AI tools, lean processes, and CRM or platform development experience are assets.

Work arrangement and compensation

Hybrid schedule: three days per week in the office and two days remote. Toronto base pay is CAD $45,000–$55,000 per year.

• Benefits include healthcare, retirement planning, tuition reimbursement, parental leave, training and development, and paid volunteer days.