Hybrid Global Credit & Collections Specialist

SmartRecruiters, Inc.; Ottawa; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work opportunities

Global company culture

Job summary

IFS is seeking a Cash Collection & Portfolio Management professional to own end-to-end collections for a designated client portfolio. You will proactively pursue overdue invoices, secure promise-to-pay commitments, and escalate delinquent accounts as needed.

You will also resolve invoice disputes with Billing, Sales, and Operations while maintaining accurate documentation in financial systems. The role requires 3+ years in AR or related finance, exposure to ERP AR systems, and strong

Qualifications

• 3+ years of experience in Accounts Receivable, Cash Collections, or a related finance role.
• Experience independently managing a customer portfolio.
• Exposure to ERP-based AR systems and structured collections processes.

Responsibilities

• Manage a designated portfolio of customer accounts, owning the end-to-end collection process.
• Proactively follow up on overdue invoices through written and verbal communication.
• Secure, track, and manage promise-to-pay commitments and follow up on missed payments.
• Escalate delinquent accounts in line with established escalation guidelines and timelines.
• Identify, log, and actively resolve invoice and payment disputes with Billing, Sales, Credit, and Operations.
• Prepare and maintain accurate weekly cash collection forecasts for assigned accounts.
• Maintain up-to-date account notes and status updates to support reporting and visibility.
• Support regional AR reviews by providing insights into risks, blockers, and cash timing.
• Communicate professionally with customers regarding payment status and expectations.
• Collaborate with internal stakeholders to align on customer actions, escalations, and next steps.
• Adhere to standardized global collections processes, SLAs, and documentation requirements.

Skills

Accounts receivable

Cash collections

Cross-functional collaboration

Attention to detail

Verbal & written communication

Tools

ERP systems

AR software

Job description

IFS is seeking a Cash Collection & Portfolio Management professional to own end-to-end collections for a designated client portfolio. You will proactively pursue overdue invoices, secure promise-to-pay commitments, and escalate delinquent accounts as needed.

You will also resolve invoice disputes with Billing, Sales, and Operations while maintaining accurate documentation in financial systems. The role requires 3+ years in AR or related finance, exposure to ERP AR systems, and strong