Credit Control Specialist

SmartRecruiters, Inc.; Ottawa; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

IFS is seeking a Cash Collection & Portfolio Management professional to own end-to-end collection for a designated portfolio and to proactively follow up on overdue invoices. You will collaborate with Billing, Sales, Credit, and Operations to resolve disputes and improve cash timing while ensuring accurate documentation in financial systems.

In this role you will forecast weekly cash collection, maintain up-to-date account notes, and support regional AR reviews with clear insights into risks and

Qualifications

• 3 years+ of experience in Accounts Receivable or cash collections.
• Experience managing a customer portfolio independently.
• Exposure to ERP-based AR systems.

Responsibilities

• Manage designated portfolio of customer accounts and end-to-end collection.
• Log and resolve invoice/payment disputes with cross-functional teams.
• Prepare weekly cash collection forecasts and maintain account notes.
• Communicate payment expectations professionally with customers.
• Adhere to global collections processes and drive continuous improvement.

Skills

Accounts Receivable

Cash collection

Payment behavior analysis

Written & verbal communication

Cross-functional teamwork

Attention to detail

Tools

ERP systems

Job description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters-at the Moment of Service. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

Cash Collection & Portfolio Management
Manage a designated portfolio of customer accounts, owning the end-to-end collection process.
Proactively follow up on overdue invoices through written and verbal communication.
Secure, track, and manage promise-to-pay commitments and follow up on missed payments.
Escalate delinquent accounts in line with established escalation guidelines and timelines.

Dispute Management & Resolution
Identify, log, and actively resolve invoice and payment disputes.
Partner with Billing, Sales, Credit, and Operations teams to resolve root causes of non-payment.
Ensure timely and accurate documentation of disputes, agreements, and outcomes in financial
systems.

Forecasting & Reporting
Prepare and maintain accurate weekly cash collection forecasts for assigned accounts.
Maintain up-to-date account notes, reason codes, and status updates to support reporting and visibility.
Support regional AR reviews by providing clear insights into risks, blockers, and expected cash timing.

Customer & Internal Communication
Communicate professionally and confidently with customers regarding payment status and
expectations.
Collaborate with internal stakeholders to align on customer actions, escalations, and next steps.
Support consequence management actions (such as interest application or service suspension) when
required and approved.

Process & Compliance
Adhere to standardized global collections processes, SLAs, and documentation requirements.
Ensure all collection activity is auditable, accurate, and compliant with internal controls.
Contribute to continuous improvement initiatives within the Collections function.

Qualifications

3 years + of experience in Accounts Receivable, Cash Collections, or a related finance role.
Experience managing a customer portfolio independently.
Exposure to ERP-based AR systems and structured collections processes.

Skills & Competencies
Strong understanding of accounts receivable and cash collection principles.
Ability to analyze payment behavior and prioritize collection actions.
Strong organizational skills with attention to detail and follow-through.
Confident written and verbal communication skills.
Ability to work effectively with cross-functional teams in a fast-paced environment.

Preferred Qualifications
Experience in a global, multi-entity, or B2B environment.
Exposure to dispute-heavy or project-based billing models.
Comfort working with reporting tools, dashboards, or automation-supported workflows.

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.