Hybrid Facility Solutions Account Manager – GTA

Tech Sales Jobs; Toronto; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

City Wide Facility Solutions – Toronto is seeking an Account Manager (Facility Solutions Manager) to oversee GTA client relationships. This role involves outside B2B account management, travel to client sites, and coordinating with contractors to ensure high client satisfaction.

The position emphasizes growing client relationships, negotiating services, and maintaining service levels across a geographic service area in the GTA. Hybrid work and a competitive base plus commission are offered.

Qualifications

• 2+ years outside B2B account management experience.
• 2+ years track record of success in client retention with measurable results.
• Excellent verbal and strong written communication skills.

Responsibilities

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide facility solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
• Manage all Contractor relationships including interviewing, pricing, terms, and ensuring compliance.
• Ensure quality and client satisfaction through detailed inspections and follow-through with all promises to clients.
• Promote the sale of, procure, and monitor supplies for clients.

Skills

B2B account management

Relationship building

Detail-oriented

Verbal and written communication

CRM experience

Microsoft Office

Tools

CRM software

MS Office

Job description

City Wide Facility Solutions – Toronto is seeking an Account Manager (Facility Solutions Manager) to oversee GTA client relationships. This role involves outside B2B account management, travel to client sites, and coordinating with contractors to ensure high client satisfaction.

The position emphasizes growing client relationships, negotiating services, and maintaining service levels across a geographic service area in the GTA. Hybrid work and a competitive base plus commission are offered.