Hybrid Enterprise Client Success Leader

dialogue-en; Montreal (administrative region); Hybrid; CAD 120,000 - 160,000; Full time

Benefits offered by this job

Health & benefits

RRSP matching

Hybrid work

Learning budget

Parental leave top-up

Wellness programs

Job summary

Dialogue is looking for a Senior Manager, Client Success - Enterprise to lead a team serving a strategic enterprise client base in Canada. You will act as the trusted advisor to senior stakeholders, align cross-functional teams, and drive retention and expansion through value-based strategies.

The role requires strong leadership, coaching, and a bias for action in a fast-paced environment. Hybrid work in Montreal or Toronto is available.

Qualifications

• 5+ years of experience managing complex solutions with cross-functional teams.
• Proven experience negotiating and managing relationships with C-suite and senior executives.
• Excellent written and spoken communication in both French and English.
• Demonstrated strategic thinking with ability to assess opportunities and risks.
• Track record of exceeding objectives and taking decisive action.

Responsibilities

• Lead and grow a team of senior account managers, elevating their advisory posture.
• Build strategic relationships with C-suite and executive leaders.
• Design value-based account strategies that drive retention and long-term expansion.
• Represent Dialogue at industry events to build influence with HR leaders and bring insights back to the team.
• Align cross-functional teams to client needs, improving communication and removing roadblocks.
• Influence product and operational directions based on market signals to meet client needs.

Skills

Senior leadership

Strategic account management

C-suite relationships

Bilingual FR/EN

Consultative selling

Digital tools

Job description

Dialogue is looking for a Senior Manager, Client Success - Enterprise to lead a team serving a strategic enterprise client base in Canada. You will act as the trusted advisor to senior stakeholders, align cross-functional teams, and drive retention and expansion through value-based strategies.

The role requires strong leadership, coaching, and a bias for action in a fast-paced environment. Hybrid work in Montreal or Toronto is available.