Hybrid Customer Success Manager — Sales & Service Cloud

Salesforce, Inc.; Montreal; Hybrid; CAD 115,000 - 158,000; Full time

Benefits offered by this job

Office-flexible schedule

Job summary

Salesforce, Inc. is seeking a Customer Success Manager to ensure high-value customers with Signature Success Plan achieve strong ROI from our platform. You will act as a trusted advisor, coordinating deliverables, guiding adoption, and aligning strategic goals with customer priorities.

The role emphasizes strategic advisory, business value realization, and collaboration across Sales, Service Cloud features, and operational teams. Office-flexible with a minimum three days in the office per week.

Qualifications

• 3+ years of Customer Success experience in SaaS or similar environment.
• Strong consulting and stakeholder management capabilities.
• Excellent communication and relationship-building with C-level audiences.

Responsibilities

• Serve as the single point of accountability for Signature deliverables and renewals; manage the experience across the Signature lifecycle.
• Drive adoption of Sales Cloud and Service Cloud features with customer teams and IT stakeholders.
• Establish trusted advisor relationships and align product capabilities with customer roadmaps and business goals.

Skills

Customer Success

Salesforce SaaS experience

Consulting skills

Executive communication

Stakeholder management

Tools

Sales Cloud

Service Cloud

Job description

Salesforce, Inc. is seeking a Customer Success Manager to ensure high-value customers with Signature Success Plan achieve strong ROI from our platform. You will act as a trusted advisor, coordinating deliverables, guiding adoption, and aligning strategic goals with customer priorities.

The role emphasizes strategic advisory, business value realization, and collaboration across Sales, Service Cloud features, and operational teams. Office-flexible with a minimum three days in the office per week.