Hybrid Customer Experience Specialist — CX & Logistics

CHEP; Mississauga; Hybrid; CAD 64,000 - 77,000; Full time

Benefits offered by this job

Employer-paid health benefits (Day 1)

RRSP match (up to 5%)

Company-paid vision, disability & life

Tuition reimbursement

Job summary

CHEP Canada is seeking a Customer Experience Associate in Mississauga to serve thousands of accounts, ensuring seamless supply chain operations and delivering exceptional service. You will resolve complex inquiries, collaborate with internal teams, and drive process improvements to enhance customer satisfaction.

Ideal candidates have a Bachelor’s degree or equivalent, 3–5 years in customer service or supply chain, strong communication and problem-solving skills, and the ability to manage

Qualifications

• Bachelor’s degree or equivalent experience.
• 3–5 years in Customer Service or Supply Chain.
• Strong communication, analytical and problem-solving skills.
• Customer-focused, detail-oriented and adaptable.
• Ability to multi-task and manage priorities.
• Proficiency in Microsoft Office.
• Availability for flexible hours including some holidays.

Responsibilities

• Resolve complex customer inquiries and provide first-level support.
• Collaborate with internal teams to troubleshoot issues and implement solutions.
• Manage billing discrepancies and ensure ERP accuracy.
• Monitor account performance and identify improvement opportunities.
• Maintain CRM data and meet service metrics.
• Support customer experience initiatives and team coaching.
• Proactively manage service and order fulfilment issues.

Skills

Communication

Analytical

Problem solving

Customer service

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Job description

CHEP Canada is seeking a Customer Experience Associate in Mississauga to serve thousands of accounts, ensuring seamless supply chain operations and delivering exceptional service. You will resolve complex inquiries, collaborate with internal teams, and drive process improvements to enhance customer satisfaction.

Ideal candidates have a Bachelor’s degree or equivalent, 3–5 years in customer service or supply chain, strong communication and problem-solving skills, and the ability to manage