Hybrid-Ready Bilingual CX Architect

The Home Depot; Toronto; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A leading home improvement retailer in Toronto is looking for a Customer Experience Specialist to ensure a seamless customer experience. The role involves managing customer interactions, responding to inquiries across channels, and collaborating with stakeholders. Ideal candidates will have 3-5 years of customer service experience and a high school diploma. Strong analytical, organizational, and communication skills are essential. This position offers a flexible work schedule with no travel required.

Qualifications

• 3-5 years of frontline customer service experience preferred.
• Internal candidates must fulfill minimum time-in-position and performance management code requirements.
• Call centre operations or similar experience preferred.

Responsibilities

• Respond or follow-up with customers and internal/external partners across all channels.
• Take ownership of customer inquiries and ensure timely resolution.
• Collaborate with stakeholders to provide expedited experiences.

Skills

Analytical skills

Organizational skills

Communication

Relationship building

Education

High school diploma or equivalent

Tools

SAP ERP

COM

Job description

A leading home improvement retailer in Toronto is looking for a Customer Experience Specialist to ensure a seamless customer experience. The role involves managing customer interactions, responding to inquiries across channels, and collaborating with stakeholders. Ideal candidates will have 3-5 years of customer service experience and a high school diploma. Strong analytical, organizational, and communication skills are essential. This position offers a flexible work schedule with no travel required.