Customer Experience Specialist – Global Order Fulfillment

Excelitas Technologies Corp.; Mississauga; Presencial; CAD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Excelitas Technologies Corp. in Mississauga is seeking a Customer Service Representative to oversee processing and fulfilment of customer orders and respond to inquiries with professional communication.

You will use ERP/CRM systems to process orders, review open orders, and collaborate with Warehouse, Finance, and Product Management to ensure timely delivery. A post-secondary diploma and 3 years' manufacturing customer service experience are required; English communication must be excellent.

Formación

• 3 years’ experience in Customer Service in a manufacturing environment.
• Post‑secondary diploma or degree from a recognized educational institution.
• Experience using and knowledge of MRP systems for order entry and customer service management.
• Salesforce and ERP (preferably QAD) experience is an asset.
• Excellent English verbal and written communication skills.

Responsabilidades

• Review and accept customer phone and online orders.
• Complete existing quotes as PO’s are received and/or create new opportunities as needed.
• Ensure quote and PO’s match on price, parts, quantity, shipping method and shipping terms.
• Exercises independent judgment to handle communications with customers regarding orders; resolve unusual requests.
• Utilise ERP/CRM systems to process orders and review open orders.

Conocimientos

Customer service

Communication skills

Detail oriented

Team player

Educación

Post-secondary diploma or degree

Herramientas

MRP systems

Salesforce

QAD ERP

Descripción del empleo

Excelitas Technologies Corp. in Mississauga is seeking a Customer Service Representative to oversee processing and fulfilment of customer orders and respond to inquiries with professional communication.

You will use ERP/CRM systems to process orders, review open orders, and collaborate with Warehouse, Finance, and Product Management to ensure timely delivery. A post-secondary diploma and 3 years' manufacturing customer service experience are required; English communication must be excellent.