Hybrid Customer Experience & Logistics Specialist

CHEP Canada Corp.; Canada; Hybrid; CAD 64,000 - 77,000; Full time

Benefits offered by this job

Health benefits (Day 1)

RRSP match (up to 5%)

Vision, disability & life insurance

Tuition reimbursement

Parental leave

Profit sharing

Job summary

CHEP Canada Corp. is seeking a Customer Experience Associate to be the primary contact for thousands of accounts, ensuring seamless supply chain operations and delivering exceptional service.

The role combines problem-solving and collaboration to guide customers through solutions and drive continuous improvement. You will work in a fast-paced environment with hybrid work arrangements, and the position requires 3–5 years in Customer Service or Supply Chain, strong communication, and a

Qualifications

• Bachelor’s degree or equivalent experience.
• 3–5 years in Customer Service or Supply Chain.
• Strong communication, analytical and problem-solving skills.
• Customer-focused, detail-oriented, and adaptable.

Responsibilities

• Resolve complex customer inquiries and provide first-level support.
• Partner with internal teams to troubleshoot issues and implement solutions.
• Manage billing discrepancies and ensure ERP accuracy.
• Monitor account performance and identify improvement opportunities.
• Maintain CRM data and meet service metrics.
• Support customer experience initiatives and team coaching.
• Proactively manage service and order fulfilment issues.
• Contribute to continuous process improvements.

Skills

Customer Service

Supply Chain

Communication

Analytical

Problem Solving

Multi-tasking

Microsoft Office

Flexible hours

French language

Education

Bachelor’s degree or equivalent experience

Tools

CRM systems

ERP systems

Billing systems

Job description

CHEP Canada Corp. is seeking a Customer Experience Associate to be the primary contact for thousands of accounts, ensuring seamless supply chain operations and delivering exceptional service.

The role combines problem-solving and collaboration to guide customers through solutions and drive continuous improvement. You will work in a fast-paced environment with hybrid work arrangements, and the position requires 3–5 years in Customer Service or Supply Chain, strong communication, and a