Hybrid Customer Experience Specialist - Coquitlam

Leavitt Industrial Group; Coquitlam; Hybrid; CAD 49,000 - 55,000; Full time

Benefits offered by this job

Medical health care plan for you and你的

Dental plan

Vision plan

Prescription drug coverage

Annual health care spending account

Life insurance

Short term disability

Travel insurance

Sick leave plan — 100% employer paid

Employee assistance programs

RRSP matching

Job summary

Leavitt Machinery is seeking a highly organized Customer Service Representative to join our team in Coquitlam, British Columbia. You will work with the Operator Training team throughout the sales process, handling inquiries, calls, and CRM-based lead passing.

The role requires 2+ years of customer service experience, MS Office proficiency, and CRM familiarity. This hybrid position offers competitive compensation and a comprehensive benefits package.

Qualifications

• At least two years of related customer service experience.
• Strong proficiency with MS Office Suite (Word, Excel, Outlook).
• Experience working with a CRM (i.e. Microsoft Dynamics, Salesforce, etc.) is preferred.
• Confident, helpful, and customer-oriented phone presence.
• Excellent verbal and written communication skills.
• Excellent organizational skills and a high attention to detail.
• Ability to thrive in a dynamic work environment.

Responsibilities

• Handle a high volume of incoming calls for main phone lines
• Utilize the CRM to pass leads to Account Managers
• Develop a comprehensive understanding of active clients and product offerings
• Ensure compliance of standards within the department in support of maintaining positive customer experiences
• Provide general administrative support for the Operator Training department
• Assist with completing registrations and follow up on client feedback as needed
• Provide coverage for Account Managers as needed

Skills

2+ years of CS experience

Tools

MS Office Suite

CRM systems

Job description

Leavitt Machinery is seeking a highly organized Customer Service Representative to join our team in Coquitlam, British Columbia. You will work with the Operator Training team throughout the sales process, handling inquiries, calls, and CRM-based lead passing.

The role requires 2+ years of customer service experience, MS Office proficiency, and CRM familiarity. This hybrid position offers competitive compensation and a comprehensive benefits package.