Customer Service Representative

Leavitt Industrial Group; Coquitlam; Hybrid; CAD 49,000 - 55,000; Full time

Benefits offered by this job

Medical health care plan for you and你的

Dental plan

Vision plan

Prescription drug coverage

Annual health care spending account

Life insurance

Short term disability

Travel insurance

Sick leave plan — 100% employer paid

Employee assistance programs

RRSP matching

Job summary

Leavitt Machinery is seeking a highly organized Customer Service Representative to join our team in Coquitlam, British Columbia. You will work with the Operator Training team throughout the sales process, handling inquiries, calls, and CRM-based lead passing.

The role requires 2+ years of customer service experience, MS Office proficiency, and CRM familiarity. This hybrid position offers competitive compensation and a comprehensive benefits package.

Qualifications

• At least two years of related customer service experience.
• Strong proficiency with MS Office Suite (Word, Excel, Outlook).
• Experience working with a CRM (i.e. Microsoft Dynamics, Salesforce, etc.) is preferred.
• Confident, helpful, and customer-oriented phone presence.
• Excellent verbal and written communication skills.
• Excellent organizational skills and a high attention to detail.
• Ability to thrive in a dynamic work environment.

Responsibilities

• Handle a high volume of incoming calls for main phone lines
• Utilize the CRM to pass leads to Account Managers
• Develop a comprehensive understanding of active clients and product offerings
• Ensure compliance of standards within the department in support of maintaining positive customer experiences
• Provide general administrative support for the Operator Training department
• Assist with completing registrations and follow up on client feedback as needed
• Provide coverage for Account Managers as needed

Skills

2+ years of CS experience

Tools

MS Office Suite

CRM systems

Job description

Current job opportunities are posted here as they become available.

Leavitt Machinery is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Leavitt Machinery is looking for a highly organized Customer Service Representative to join our team in Coquitlam, British Columbia. As the Customer Service Representative, you will work closely with our Operator Training team throughout the sales process to ensure customers receive excellent service. This will include working in the CRM, answering mainline phones, and handling customer inquiries.

As the Customer Service Representative, your key responsibilities will include:

• Handle a high volume of incoming calls for main phone lines
• Utilize the CRM to pass leads to Account Managers
• Develop a comprehensive understanding of active clients and product offerings
• Ensure compliance of standards within the department in support of maintaining positive customer experiences
• Provide general administrative support for the Operator Training department
• Assist with completing registrations and follow up on client feedback as needed
• Provide coverage for Account Managers as needed

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

• At least two years of related customer service experience
• Strong proficiency with MS Office Suite (Word, Excel, Outlook)
• Experience working with a CRM (i.e. Microsoft Dynamics, Salesforce, etc.) is preferred
• A confident, helpful, and customer-oriented phone presence
• Excellent verbal and written communication skills
• Excellent organizational skills and a high attention to detail
• Ability to thrive in a dynamic work environment

Leavitt Machinery is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:

• Company paid medical health care plan for you and your dependents
• Dental plan, vision plan, and prescription drug coverage
• Annual health care spending account
• Life insurance, short term disability, and travel insurance
• Sick leave plan – 100% employer paid
• Employee assistance programs
• RRSP matching

The base pay range for this role is: $49,000 to $55,000 annually depending on experience.

This is a hybrid role based in Coquitlam, BC.

Leavitt Machinery would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.