Hybrid CRM Solution Architect - ServiceNow Lead

Deloitte Canada; Toronto; Hybrid; CAD 80,000 - 138,000; Full time

Job summary

A leading consulting firm in Toronto is seeking a qualified Process Lead Architect for its Customer Service Management team. The role involves designing scalable CRM architectures, working collaboratively to deliver optimal solutions, and staying updated on advancements in technology. Candidates should have over 5 years of relevant experience and strong communication skills. The position offers a hybrid work model and total rewards package that emphasizes well-being and career growth.

Benefits

Mental health support benefits up to $4,000 per year

Flexible benefit spending account of $1,300

Deloitte Days for firm-wide closures

Learning Development Days

Qualifications

• 5+ years of experience in a solution architect function.
• Proven ability to design high-performing CRM architectures.
• Eligible for Government of Canada Security Clearance.

Responsibilities

• Design reusable, standardized components for client solutions.
• Facilitate client workshops and presentations for project delivery.
• Stay current on advancements in the ServiceNow platform.

Skills

Curiosity about emerging technology

Design scalable CRM architectures

Hands on experience with ServiceNow

Strong communication skills

Tools

ServiceNow

Salesforce

Microsoft Dynamics

Job description

A leading consulting firm in Toronto is seeking a qualified Process Lead Architect for its Customer Service Management team. The role involves designing scalable CRM architectures, working collaboratively to deliver optimal solutions, and staying updated on advancements in technology. Candidates should have over 5 years of relevant experience and strong communication skills. The position offers a hybrid work model and total rewards package that emphasizes well-being and career growth.