Remote Client Relationship Manager

Placements24; Kimberley; Hybrid; CAD 75,000 - 109,000; Full time

Benefits offered by this job

Remote-first

Performance bonus

Health insurance

Professional development

Home office stipend

Career advancement

Job summary

Placements24 is seeking a Remote Client Relationship Manager to cultivate long-term relationships with key clients for a leading B2B software provider. The role is fully remote in South Africa, with a focus on retention, value realization, and strategic guidance to drive growth.

You will manage enterprise accounts, coordinate with cross-functional teams, and conduct regular business reviews to ensure client objectives are met and exceeded.

Qualifications

• Minimum 5 years in account management or client relationships.
• Experience with enterprise client portfolios and retention/growth.
• Strong communication, presentation and interpersonal skills.
• CRM proficiency and strategic thinking abilities.

Responsibilities

• Manage a portfolio of key client accounts and build partnerships.
• Develop and execute strategic account plans to meet objectives.
• Conduct regular business reviews to demonstrate value.
• Identify risks and implement retention strategies.
• Collaborate with sales, product, and tech teams for seamless experience.
• Handle client escalations with timely resolution.
• Gather feedback and advocate for client needs internally.
• Identify upsell/cross-sell opportunities and onboard new clients.
• Stay informed on industry trends and best practices.

Skills

Account management

Client relationship

Enterprise accounts

CRM (Salesforce)

Strategic planning

Communication skills

Education

Bachelor's degree

MBA preferred

Tools

Salesforce

Job description

About the Role

Our client, a leading innovator in B2B software solutions, is seeking an experienced and dynamic Remote Client Relationship Manager to join their fully remote workforce. This pivotal role is responsible for cultivating and maintaining strong, long-term relationships with key clients, ensuring their continued satisfaction and success with our client's platforms. Operating from anywhere within South Africa , ideally based in or near Kimberley, Northern Cape , you will act as the primary liaison, understanding client needs, and driving value realization. The ideal candidate possesses exceptional communication and strategic planning skills, with a proven ability to manage high-level client accounts. This is a remote-first position offering the flexibility to work from home and contribute to a company culture that emphasizes collaboration, innovation, and client-centricity. We are looking for a proactive individual who can anticipate client needs and provide strategic guidance to foster growth and retention.

Key Responsibilities

• Manage a portfolio of key client accounts, building and nurturing strong partnerships.
• Develop and execute strategic account plans to ensure client objectives are met and exceeded.
• Conduct regular business reviews with clients to demonstrate value, discuss performance, and identify opportunities.
• Proactively identify potential client risks and implement mitigation strategies to ensure retention.
• Collaborate with sales, product, and technical teams to ensure seamless client experience.
• Serve as the main point of contact for client escalations, ensuring timely and effective resolution.
• Gather client feedback and advocate for their needs internally to drive product and service improvements.
• Identify opportunities for account expansion and upsell/cross-sell of additional services.
• Onboard new clients effectively, ensuring successful integration and adoption of the platform.
• Stay informed about industry trends and best practices in client relationship management.

Requirements

• Minimum of 5 years of experience in account management, client relationship management, or a similar client-facing role, preferably in the B2B software sector.
• Proven track record of successfully managing enterprise-level client portfolios and driving retention/growth.
• Exceptional communication, presentation, and interpersonal skills.
• Strong business acumen and strategic thinking abilities.
• Proficiency in CRM software (e.g., Salesforce) and client management tools.
• Ability to work independently, manage time effectively, and thrive in a fully remote environment.
• A dedicated home office setup with reliable high-speed internet access is mandatory.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
• Must be legally authorized to work in South Africa .
• Demonstrated ability to build trust and rapport with senior stakeholders.

Benefits

• This is a fully remote position, offering the ultimate flexibility and work-life balance.
• Our client offers a competitive base salary along with a lucrative performance-based bonus structure tied to client retention and growth metrics.
• Employees receive a comprehensive private health insurance plan and contribute to a robust retirement savings plan.
• Access to ongoing professional development, including specialized training and industry conferences, is provided.
• Join a global team with a strong emphasis on innovation, collaboration, and employee well-being.
• This remote role allows you to work from your preferred location within South Africa , eliminating commute stress.
• We offer a stipend for home office setup to ensure a productive and comfortable working environment.
• Be part of a company that values your expertise and offers significant opportunities for career advancement.