Hybrid Client Services & Operations Associate

National Bank of Canada; Laval (administrative region); Hybrid; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Involvement in community initiatives

Telemedicine service

Virtual sleep clinic

Job summary

National Bank of Canada is seeking an Operations Agent to support team members with administrative tasks according to Bank policies, standards, and procedures. You will warmly greet clients, direct them to the right resources, and maintain professional spaces within the branch.

The role emphasizes high-quality service across in-person, phone, and email channels, with responsibilities including organizing conference room schedules, coordinating events, and handling routine office tasks.

Qualifications

• High school diploma and 2½ years of relevant experience or a college diploma and 6 months of relevant experience.
• College diploma in administration is an asset.
• Experience in financial services is an asset.
• Practical knowledge of Excel, Word, and Outlook.

Responsibilities

• Warmly welcome clients to the branch and direct them to the right resource person.
• Provide top-quality customer service in person, on the phone, and via email.
• Ensure that all common spaces for the team and for greeting clients feel welcoming and appear professional.
• Organize and manage conference room schedules for clients.
• Help coordinate events and conferences with internal/external partners.
• Carry out various daily administrative activities (e.g., mail, distribute and file documents, order supplies).

Skills

Artificial Intelligence

Cybersecurity

Diversity & Inclusion

Empathy

Initiative

Learning Agility

Resiliency

Teamwork

Education

High school diploma

College diploma in administration

Tools

Excel

Word

Outlook

Job description

National Bank of Canada is seeking an Operations Agent to support team members with administrative tasks according to Bank policies, standards, and procedures. You will warmly greet clients, direct them to the right resources, and maintain professional spaces within the branch.

The role emphasizes high-quality service across in-person, phone, and email channels, with responsibilities including organizing conference room schedules, coordinating events, and handling routine office tasks.