Client-Centric Banking Advisor | Flexible Hours & Growth

National Bank of Canada; West Nipissing; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Involvement in community initiatives

Telemedicine service

Virtual sleep clinic

Job summary

National Bank of Canada is seeking a Banking Advisor in Canada. The role focuses on greeting clients, assisting with banking apps and ABMs, listening to needs, and delivering personalized transaction solutions for Personal Banking clients.

You will build lasting relationships, ensure client satisfaction, and refer to specialists as needed while upholding compliance and risk management standards. Language capabilities include French and English in a people-first environment.

Qualifications

• Hold a college diploma (DEC) or equivalent.
• Customer service experience, inclusive attitude and openness to diversity.
• Positive attitude and empathy for clients.
• Interest in technology and skilled in sharing knowledge.
• Ability to adapt to different situations.

Responsibilities

• Greet clients and answer questions.
• Help clients use our banking applications and ABMs.
• Listen to clients’ needs and resolve situations that may be complex.
• Give advice and offer transaction solutions for Personal Banking clients.
• Demonstrate the ability to build lasting business relationships.
• Ensure client satisfaction and engagement.
• Refer your clients to your specialist colleagues for their specific needs.
• Ensure adherence to compliance and risk management rules.

Skills

Brand Ambassadorship

Client-focused

Detail-oriented

Digital literacy

Driving Results

Empathy

Learning Agility

Oral Communication

Teamwork

French

English

Education

College diploma (DEC) or equivalent

Job description

National Bank of Canada is seeking a Banking Advisor in Canada. The role focuses on greeting clients, assisting with banking apps and ABMs, listening to needs, and delivering personalized transaction solutions for Personal Banking clients.

You will build lasting relationships, ensure client satisfaction, and refer to specialists as needed while upholding compliance and risk management standards. Language capabilities include French and English in a people-first environment.