Customer service agent

National Bank of Canada; Sherbrooke; On-site; CAD 27,000 - 38,000; Full time

Benefits offered by this job

Health & wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Community involvement

Telemedicine service

Virtual sleep clinic

Job summary

National Bank of Canada is seeking a Customer Service Agent for its call centre in Canada. You will assist clients with banking needs, guide them on electronic solutions, and provide high-quality service to ensure client satisfaction.

The role involves listening to client needs, promoting banking applications, and offering transaction or credit solutions. Your schedule varies, with training and support from a remote trainer during onboarding.

Qualifications

• High school diploma required.
• Customer service experience preferred.
• Strong ability to communicate and write in French and English.

Responsibilities

• Listen to clients' needs and offer personalized solutions.
• Help clients use banking applications.
• Advise and offer transaction or credit solutions.
• Refer clients with specialized needs to colleagues.
• Collaborate and share knowledge with colleagues.
• Answer client calls.

Skills

Bilingual English/French

Customer service

Communication

Education

High school diploma

Job description

As a Customer Service Agent for one of National Bank’s call centres, you’ll support clients with their banking needs and help them use our electronic solutions. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service.

Your compensation

The salary starts at $23.46. Evening and weekend premiums may apply. We also offer a program to reimburse tuition fees.

Your role

• Listen to clients' needs and offer personalized solutions.
• Help clients use our banking applications.
• Advise and offer transaction or credit solutions.
• Refer clients with specialized needs to your colleagues.
• Collaborate and share knowledge with your colleagues.
• Answer client calls.

The Client Contact Centre is open Monday to Friday from 7:00 a.m. to 10:00 p.m. and Saturday and Sunday from 9:00 a.m. to 5:00 p.m. Your work schedule is variable, and you’ll be informed of your schedule three weeks in advance.

Your team

We offer a stimulating and inclusive work environment. You’ll be surrounded by experts, trainers and managers who will help and guide you in your role. In addition, you’ll work with colleagues in an environment that fosters to learning and growth.

Learning and development

You will begin with a seven-week on-the-job training. You’ll be able to experience the call centre environment and get to know your colleagues.

Your on-the-job training will focus on learning how to help clients over the phone. You'll be supported by a remote trainer who will help you learn about your role, our products, and our technologies.

Many options will be available; you could advance in the same role, get promoted, develop within the sector, and more. We offer many career opportunities and encourage internal mobility.

Prerequisites

• High school diploma
• Customer service experience
• Strong ability to communicate and write in French and English. Bilingualism (English/French) is essential because you will regularly work with clients across Canada.
• Promote the values of partnership, empowerment and agility
• Eagerness to develop your skills

Reason to require this language: you will need to serve clients who speak a language other than French regularly.

Languages: French, English

Your benefits

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Telemedicine service
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

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