Hybrid Claims Contact Specialist

ICBC; Chilliwack; Hybrid; CAD 51,000 - 55,000; Full time

Job summary

ICBC in British Columbia is hiring a Claims Contact Representative for the Claims Contact Centre in Chilliwack. You will provide customers with information on new claims or inquiries, complete initial file documentation, and support the team with accurate, efficient service in a high-energy environment.

The role requires outstanding customer service, multitasking, and teamwork, with a training period and a hybrid work model after onboarding.

Qualifications

• Excellent customer service and multitasking abilities.
• Ability to thrive in a fast-paced team environment.
• Strong verbal communication and telephone skills.

Responsibilities

• Provide customers with information on new claims or inquiries related to existing crashes or claims.
• Complete initial file documentation and assist in related tasks to support the contact center.
• Maintain accuracy and efficiency in a high-energy, diverse workplace.

Skills

Customer service

Multitasking

Teamwork

Verbal communication

Telephone etiquette

Call centre experience

Job description

ICBC in British Columbia is hiring a Claims Contact Representative for the Claims Contact Centre in Chilliwack. You will provide customers with information on new claims or inquiries, complete initial file documentation, and support the team with accurate, efficient service in a high-energy environment.

The role requires outstanding customer service, multitasking, and teamwork, with a training period and a hybrid work model after onboarding.