Insurance Sales & Customer Care Associate — Hybrid

Intact Financial Corporation; Vancouver; Hybrid; CAD 47,000 - 58,000; Full time

Benefits offered by this job

Flexible work

Hybrid work

Extra days off

Telemedicine

Wellness account

ESPP

Pension plan

Job summary

Intact Financial Corporation in Vancouver is seeking a Sales and Customer Service Associate for its inbound call center. You will advise Canadians on insurance products, analyze needs, and promote cross-selling opportunities while delivering top-tier service.

The role offers a 35-hour workweek, a hybrid work model, and a performance-based bonus plan with opportunities for advancement. Training and mentoring support growth and career development within a values-driven team.

Qualifications

• Excellent communication skills, with the ability to explain complex information clearly.
• Previous call center or customer service experience is preferred.
• Willingness to study for and pass the provincial insurance licensing exam.

Responsibilities

• Advise customers on insurance products and guide them through next steps.
• Analyze customer needs and promote personal insurance products and cross-sell services.
• Process payment-method changes and keep accounts updated accurately.
• Handle inquiries from existing customers by phone and email with professionalism.

Skills

Customer service

Sales experience

Communication skills

Tech-savvy

Multi-tasking

Licensing exam preparation

Bilingual English-French

Job description

Intact Financial Corporation in Vancouver is seeking a Sales and Customer Service Associate for its inbound call center. You will advise Canadians on insurance products, analyze needs, and promote cross-selling opportunities while delivering top-tier service.

The role offers a 35-hour workweek, a hybrid work model, and a performance-based bonus plan with opportunities for advancement. Training and mentoring support growth and career development within a values-driven team.