Claims Contact Representative

ICBC; Kamloops; Hybrid; CAD 38,000 - 48,000; Part time

Benefits offered by this job

Hybrid work model

Competitive salary

Comprehensive benefits

Job summary

ICBC in British Columbia is seeking a Claims Contact Representative to assist customers with new claim information or inquiries on existing crashes. You will complete initial file documentation and contribute to contact center success with high energy and clear communication.

The role begins with structured training, then transitions to a hybrid work model with a minimum of 2 days in the office and the remainder remote within BC. Shifts average 15–28 hours weekly.

Qualifications

• Exceptional customer service and strong multitasking skills.
• Ability to thrive in a fast-paced team environment.
• Strong verbal communication and telephone expertise.
• Previous call centre experience is an asset.

Responsibilities

• Provide customers with information regarding a new claim or an inquiry related to an existing crash or claim.
• Complete initial file documentation and perform other related tasks in the contact centre.
• Contribute to the success of the contact centre with high energy and excellent communication.

Skills

Customer service

Multitasking

Teamwork

Verbal communication

Call center experience

Call centre experience

Job description

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We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process, please don't hesitate to contact [e-mail] , as we are committed to ensuring a seamless and accessible experience for all candidates. Also consider joining our Indigenous Peoples or People with Disabilities Talent Pool to receive information about future opportunities and to learn more about our DEI hiring.

Position Highlights

Bring your enthusiasm and passion for customer service to our Claims Contact Centre at ICBC!
As a Claims Contact Representative, you will provide customers with information regarding a new claim or an inquiry related to an existing crash or claim, complete initial file documentation and perform other related tasks as you play a key role in the success of the contact center. High energy and excellent communication skills are a must in this diverse position.

Position Requirements

To meet the challenges of this role, you will need:

• Exceptional customer service and strong multitasking skills
• The ability to thrive in a fast-paced team environment
• Flexibility and strong teamwork skills with strong verbal communication and telephone expertise
• Previous call centre experience is an asset.

You are a natural critical thinker who enjoys finding solutions to problems. Previous customer service and/or call centre experience is preferred.

This position requires sitting for extended periods of time and wearing a telephone headset.

Candidates should possess strong analytical and organizational skills. You thrive in a busy team environment with a strong focus on efficiency and accuracy.

The above requirements would typically be met through several months of experience in a customer service environment with exposure to claims. Call centre experience a bonus!

Position Information

Training: The position begins with four weeks of full-time, in-office training at the employee’s preferred Claims Contact Centre location. Training is scheduled Monday to Friday from 9:00 a.m. to 5:00 p.m.

Work arrangement: After completing the training period, employees will transition to a hybrid work model. You will work a minimum of 2 days per week at your primary office headquarters, subject to operational requirements. The remaining days will be remote within British Columbia.

Shift schedule and weekly hours: After training, employees will work a minimum of 15 hours and up to 28 hours per week. Shifts may be scheduled Monday to Friday between 8:30 a.m. and 5:00 p.m., based on operational requirements.

Assessment Requirements

• Data Entry Assessment
• Call Centre Listening Assessment
• Burnaby
• Abbotsford
• Surrey - Guildford Corporate Centre

About us:

At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future. Checkout our ICBC Year in Review 2025 to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.

• Collaborative: We include different perspectives to reach our common goals.
• Supportive: We seek to understand to meet diverse and evolving needs.
• Straightforward: We simplify the complex to make things easier.
• Knowledgeable: We gain knowledge through experience and learning to make informed decisions.
• Hybrid 8 – you will work a minimum of 2 days per week at your primary office headquarters, subject to operational requirements. The remaining days will be remote within British Columbia.

Only candidates legally entitled to work in Canada will be considered for this position.