Injury Claims Support Specialist

WorkSafeBC; Richmond; On-site; CAD 70,000 - 77,000; Full time

Job summary

WorkSafeBC in Richmond, BC, is hiring an experienced Client Services Representative to serve as the first contact for injured workers and gather information for new claims. The 18-month temporary role focuses on Teleclaim initiation, answering inquiries, adjudicating routine claims and guiding workers and employers through the process, with a commitment to respectful service.

The position is based in our Richmond office five days a week, with a supportive team and a strong emphasis on customer

Qualifications

• 18 months of recent customer service experience (in person, over the phone, or online) or office administration including customer service
• Completion of Grade 12 (post-secondary education preferred)
• Experience with providing customer solutions and problem solving
• Excellent English communication skills (written and verbal)
• Ability to perform numeric calculations
• Proficient knowledge of Microsoft Office software

Responsibilities

• Initiate the Teleclaim process for injured workers, address questions and collect missing information
• Respond to claim-related calls and inquiries from workers, employers, medical professionals, and others
• Adjudicate entitlement decisions on routine claims and process the first payment of short-term disability benefits
• Communicate entitlement decisions in writing and verbally to appropriate parties
• Transfer claims as needed according to guidelines
• Model expected organizational behaviours: responsive, respectful, fair, collaborative, accountable, and forward thinking

Skills

Customer service

English communication

Microsoft Office

Numeric calculations

Office administration

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

WorkSafeBC in Richmond, BC, is hiring an experienced Client Services Representative to serve as the first contact for injured workers and gather information for new claims. The 18-month temporary role focuses on Teleclaim initiation, answering inquiries, adjudicating routine claims and guiding workers and employers through the process, with a commitment to respectful service.

The position is based in our Richmond office five days a week, with a supportive team and a strong emphasis on customer