Hybrid Call Center Agent — 4-Day Week & Benefits

Tait Communications; Dartmouth; Híbrido; CAD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

PTO

RRSP matching

Hybrid schedule

Descripción de la vacante

TigerTel is hiring a Call Center Agent in Dartmouth, NS for a hybrid role. You will answer calls for medical practices and commercial clients, log messages with precision, and escalate urgent queries following client protocols. A strong focus on empathetic service and accurate record-keeping is required.

We offer a four-day work structure with three days off, a fixed schedule, and comprehensive benefits including health, dental, and PTO. Hybrid schedule begins after paid on-site training.

Formación

• Exceptional communication, clear and empathetic verbal skills.
• Detail and accuracy in handling messages and records.
• Comfort with using multiple software platforms and systems.
• Strong reliability and punctuality for 24/7 operations.
• Private, quiet home office with reliable internet.
• Willingness to work one weekend day and some holidays.

Responsabilidades

• Answer incoming calls for medical practices and commercial clients with warmth and professionalism.
• Log detailed messages accurately and manage sensitive information.
• Escalate urgent inquiries to on-call personnel per client protocols.
• Maintain records across software platforms while staying calm under pressure.
• Provide high-touch, empathetic customer support with a focus on client care.

Conocimientos

Communication

Attention to detail

Tech savvy

Reliability

Home office

Shift availability

Descripción del empleo

TigerTel is hiring a Call Center Agent in Dartmouth, NS for a hybrid role. You will answer calls for medical practices and commercial clients, log messages with precision, and escalate urgent queries following client protocols. A strong focus on empathetic service and accurate record-keeping is required.

We offer a four-day work structure with three days off, a fixed schedule, and comprehensive benefits including health, dental, and PTO. Hybrid schedule begins after paid on-site training.