Call Center Representative - Work From Home

Tigertel; Fredericton; Remote; CAD 28,000 - 41,000; Part time

Benefits offered by this job

Consistent weekend schedule

Competitive hourly pay

100% work from home

Comprehensive training

No outbound sales

Job summary

TigerTel is seeking a Call Center Representative to work remotely from home on weekends in Canada. Training is provided, with $20/hr during training and $30/hr after training. This role focuses on inbound customer care for diverse clients across Canada and the US, with no outbound selling involved.

Applicants should have strong English communication, reliable attendance, and basic computer skills. Bilingual skills (Spanish or French) are a plus.

Qualifications

• Excellent verbal and written English communication.
• Strong typing and accuracy in data entry.
• Reliable, punctual, and able to manage time effectively.
• Bilingual (Spanish or French) along with English is a strong asset.

Responsibilities

• Inbound call handling with a warm, empathetic tone.
• Deliver excellent service and maintain professionalism on every call.
• Accurate information gathering and relaying details to clients.
• Navigate call-processing systems to manage calls and priorities.
• Meet quality standards and scheduling guidelines.

Skills

English fluency

Strong typing

Punctuality

Time management

Customer service experience

Bilingual (Spanish or French)

Windows basics

Tools

Call center software

Job description

Call Center Representative
Company: TigerTel
Location: Remote/100% Work From Home
(Only open to residents of New Brunswick and Nova Scotia)
Employment Type: Part-Time Weekends (Saturday and Sundays Only)
Compensation: $20/hr for training, $30/hr post-training

Are you seeking a rewarding, fast-paced work-from-home opportunity? We are currently looking for passionate, focused, and reliable individuals who thrive on helping others and are ready to excel in a dedicated weekend schedule.

In this role, you will serve as the frontline voice representing a diverse range of commercial businesses and medical offices across Canada and the United States. There are strictly no outbound sales or cold calls involved as this position is 100% focused on providing high quality, compassionate, and solution-oriented customer care through inbound calls.

Because we support critical business and medical operations, seamless reliability is key. Please note that working on holidays and statutory days falling on weekends may be required.

Key Responsibilities

• Inbound Call Handling: Field a high-volume of incoming calls while consistently maintaining a warm, positive, empathetic, and supportive tone.
• Customer Interaction: Deliver excellent service and maintain a professional, reassuring demeanor throughout every call.
• Accurate Information Gathering: Collect complete and precise message details, ensuring essential information is promptly and accurately relayed to our clients.
• Call Handling and Navigation: Efficiently navigate our advanced call-processing systems and software tools to manage incoming calls and prioritize customer needs.
• Performance Excellence: Adhere to company quality standards, response time metrics, and schedule guidelines.

What We Offer

• Consistent Scheduling: You will work a set schedule, so you know what you are working week to week! We have a variety of shifts from 10am-12am AST.
• Competitive Compensation: $20/hour during training, $30/hour post-training.
• 100% Work from Home: Enjoy the comfort and convenience of working from your home office.
• Comprehensive Training: We provide 1-2 weeks of structured training to set you up for long-term success on our platforms.
• No Sales Required: Purely inbound support! Help callers without the pressure of sales targets or outbound dialing

Personal and Professional Skills:

• Excellent verbal and written English communication skills, including strong grammar and spelling.
• A warm, pleasant, and upbeat speaking voice.
• Basic computer literacy in a Windows-based environment.
• Strong typing skills.
• Reliable attendance, punctuality, and time-management skills.
• Prior customer service experience is a plus, though not required.
• Bilingual (Spanish or French alongside English) is a strongly preferred asset.

Technical and Remote Setup Requirements:

• Operating System: Desktop PC or Laptop running Windows 11 or higher. Mac/Apple products, Chromebooks, and tablets are not compatible.
• Display: Screen resolution of at least 1600 x 900. Dual monitor setup is highly recommended for optimal efficiency.
• Storage: Minimum of 1 GB available storage space on your Desktop PC or Laptop.
• Internet connection: High-speed internet with minimum speeds of 50 Mbps Download/10 Mbps Upload. You must pass a speed test.
• Hardwired Connection Required: Primary connection must be direct Ethernet. Wi-Fi, cellular hotspots, DSL, satellite, or dial-up connections are strictly prohibited.
• Audio Gear: Wired USB headset equipped with a microphone. Bluetooth or wireless headsets are not permitted.
• Distraction Free Environment: An area to operate out of that is free from noise and distraction while on calls.

How our Hiring Process Works:

1. Comprehensive Application Review: Our hiring team reviews all incoming applications in the order they are received to guarantee a fair, thorough, and transparent process for every candidate.
2. Email Invitation and Next Steps: If your background, skills, and availability align with what we are looking for in our candidates, our hiring team will reach out directly via email with details on next steps.

Tigertel is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.