Call Center Agent

Tigertel; Dartmouth; Hybrid; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Health benefits

PTO

RRSP matching

Hybrid schedule

Job summary

TigerTel in Dartmouth, NS is seeking a Customer Service Agent to serve as the frontline for essential client support. The role offers hybrid work with on-site training and a stable, long-term career path in a fast-paced environment.

Responsibilities include handling calls for medical practices and commercial clients, logging messages accurately, and escalating urgent inquiries as needed. A home office setup and weekend availability are required.

Qualifications

• Exceptional communication: clear, professional verbal and written skills, with empathy.
• Attention to detail: accurate message taking and logging.
• Technical agility: comfortable with multiple software apps and quick learner.
• Dependability: strong attendance and reliability for 24/7 operations.
• Home office: private, quiet workspace and reliable internet at home.
• Operational availability: able to work one weekend day and holidays as needed.

Responsibilities

• Answering incoming calls for medical and commercial clients with warmth and professionalism.
• Log detailed messages with total accuracy and assess caller needs quickly.
• Escalate urgent inquiries to on-call medical staff or managers per client protocols.
• Maintain precise records across multiple software platforms under pressure.
• Foster trust and provide empathetic, high-touch customer support.

Skills

Exceptional communication

Detail and accuracy

Technical agility

Dependability

Home office setup

Operational availability

Job description

Join The TigerTel Team: Elevate Your Career as a Call Center Agent!

Location: Dartmouth, NS (Hybrid) l

Compensation: $18.50/hr + Full Benefits Package

Are you an enthusiastic communicator who naturally catches the small details others miss? Do you thrive in a dynamic, fast-paced environment where every call brings a unique opportunity to make a meaningful difference?

At TigerTel, we serve as vital 24/7 communications bridge for top-tier commercial enterprises and essential medical providers across the region. Because our clients count on us around the clock, our Customer Service Agents are the front line of critical support. They manage essential messages, guide callers through sensitive situations, and uphold the gold standard of client care.

We are expanding our team and seeking passionate, reliable individuals who are looking for more than just a job: we offer a place to build a stable, rewarding, and long-term career.

Why You'll Love Working Here:

We believe that extraordinary customer service starts with taking exceptional care of our team. We know that standard 5-day workweeks can lead to burnout, which is why we have built a workplace structure designed around your well-being, growth, and work-life balance.

• The 4-Day Advantage: Work four structured days and enjoy three full days off every single week to rest, recharge, spend time with loved ones, or pursue your passions.
• Modern Hybrid Flexibility: Once you complete our comprehensive paid training program on-site, you'll unlock a balanced hybrid scheduled working 2 days remotely from home and 2 days in our friendly Dartmouth office.
• 100% Service, 0% Sales: Forget high-pressure sales scripts, cold outreach, or unrealistic commission targets. Your sole focus here is delivering genuine, high-touch, and empathetic customer support in a friendly, low-stress environment.
• Predictable, Set Schedules: Say goodbye to unpredictable shifts and constant schedule changes. We provide fixed, set schedules so you always know your working hours well in advance, making it simple to plan your life.
• Robust Perks & Comprehensive Benefits:
  • Competitive hourly wage of $18.50/hr.
  • Full health, dental, and vision coverage to protect you and your family.
  • Generous paid time off (PTO).
  • Group RRSP matching program to help you invent in your financial future.

Your Role & Daily Impact

As a Customer Service Agent, you are the voice of our clients and the heart of our organization. You will serve as an essential operational partner, delivering seamless, compassionate, and precise communication services.

Day-to-Day responsibilities include:

• Answering incoming calls for a wide variety of medical practices, urgent care services, and commercial clients with warmth and professionalism.
• Assessing caller needs quickly, managing sensitive information, and logging detailed messages with total accuracy.
• Escalating urgent or time-sensitive inquiries directly to on-call medical personnel or business managers following exact client protocols.
• Maintaining precise record keeping across multiple software platforms while staying cool, calm, and collected under pressure.
• Fostering trust and confidence with every interaction, ensuring callers feel supported, understood, and cared for.

What We Look For in Agents

We are seeking positive, adaptable individuals who take pride in doing thorough, high-quality work. While previous customer service or call center experience is a plus, your attitude, communication ability, and reliability matter most to us.

• Exceptional Communication: Clear, professional verbal and written skills, combined with active listening and a genuinely supportive tone.
• Detail and Accuracy: A sharp focus on precision because taking accurate down-to-the-detail messages can be crucial for our medical and business partners.
• Technical Agility: Comfortable using computers, toggling between multiple software applications, and eager to learn new systems quickly.
• Unwavering Dependability: A strong work ethic and consistent attendance record. Our clients rely on us 24/7/365, making punctual team members essential to our shared success.
• Dedicated Home Office: Since this position transitions to a hybrid schedule, you must have a private, quiet, and distraction-free workspace at home equipped with reliable high-speed internet.
• Operational Availability: To support our continuous 24/7 client operations, candidates must be available to work one weekend day per week and be open to working scheduled holidays as needed.

TigerTel is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.