Hybrid Bilingual Client Support Coordinator

BDC; Montreal (administrative region); Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Employee Savings Plan & Pension

Wellness & health spending account

Hybrid work model

Paid vacation and personal days

Learning & development opportunities

Job summary

BDC is seeking an administrative professional to support Account Managers across Canada with coordinating administrative and client service activities. The role emphasizes accuracy, structured processes, and multi-priority management in a hybrid work environment.

The ideal candidate will be fluent in French and English, hold a college diploma or degree in business/administration, and have at least 2 years in an administrative/coordination role.

Qualifications

• Fluent in French and English, both written and spoken
• College diploma in Office Administration or Bachelor's degree in Business Administration
• Minimum 2 years of experience in administrative support, client support, coordination, or related role
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Ability to learn and use new technologies and AI-enabled tools
• Strong organizational and time management skills
• Ability to manage high volumes and competing priorities
• High attention to detail and accuracy
• Strong written and verbal communication skills
• Strong interpersonal skills and ability to build professional relationships
• Ability to work within structured processes and follow procedures

Responsibilities

• Support Account Managers with administrative and client service activities across Canada
• Coordinate administrative tasks to ensure a consistent, efficient client experience
• Manage a queue-based system and meet service level standards
• Proactively contact clients to clarify information and resolve issues
• Maintain accurate records and complete follow-ups
• Ensure all communications comply with policies and standards
• Adapt to evolving processes and technologies
• Handle multiple priorities in a fast-paced environment
• Contribute to BDC's mission supporting Canadian entrepreneurs across the country

Skills

Bilingual: French & English

MS Office proficiency

Organizational skills

Time management

Attention to detail

Communication skills

Ability to learn new tech

Education

College diploma in Office Administration

Bachelor's degree in Business Administration

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

BDC is seeking an administrative professional to support Account Managers across Canada with coordinating administrative and client service activities. The role emphasizes accuracy, structured processes, and multi-priority management in a hybrid work environment.

The ideal candidate will be fluent in French and English, hold a college diploma or degree in business/administration, and have at least 2 years in an administrative/coordination role.