Hybrid Banking Operations Admin Specialist

Us Tech Solutions; Mississauga; Hybrid; CAD 52,000 - 72,000; Full time

Job summary

US Tech Solutions is seeking an Operations Officer II to provide operational and administrative support in a fast-paced banking operations environment. You will process action requests, statements, billing inquiries, and money movement transactions while meeting SLAs and productivity targets.

The role requires 2–4 years in banking or financial services, strong admin/ops experience, and a detail-oriented approach. Hybrid schedule with 4 days onsite and 1 day work-from-home.

Qualifications

• 2–4 years of banking or financial services experience.
• 2–4 years in SLA-driven environments.
• 2–4 years of strong administrative and operational support.
• Experience with high-volume transaction processing and regulated data.

Responsibilities

• Process operational requests through various channels within SLA.
• Prepare and distribute statements and supporting docs to branches/partners.
• Handle billing requests and money movement transactions.
• Maintain high accuracy and quality in all transactions.
• Support stakeholders with operational assistance and issue resolution.
• Participate in daily team touchpoints and workload distribution.
• Identify and escalate operational risks and issues.
• Follow audit controls, policies and compliance requirements.
• Contribute to process improvement and efficiency efforts.
• Adapt to changing business needs, technologies, and procedures.

Skills

Microsoft 365

Excel

Time management

Analytical skills

Attention to detail

Communication

Team collaboration

Customer service

Education

Post-secondary education

Job description

US Tech Solutions is seeking an Operations Officer II to provide operational and administrative support in a fast-paced banking operations environment. You will process action requests, statements, billing inquiries, and money movement transactions while meeting SLAs and productivity targets.

The role requires 2–4 years in banking or financial services, strong admin/ops experience, and a detail-oriented approach. Hybrid schedule with 4 days onsite and 1 day work-from-home.