Branch Operations Specialist

Dexian; Mississauga; On-site; CAD 50,000 - 70,000; Full time

Job summary

Dexian is seeking a contract administrator in Mississauga to support day-to-day banking operations by processing queues and requests through multiple channels. The role includes handling statements, preparing PDFs, and returning completed documentation to branches while meeting SLAs.

The ideal candidate will have 2–4 years in banking/financial services, SLA-driven experience, a strong administrative background, and proficiency in MS Word, Outlook, and Excel.

Qualifications

• 2–4 years of experience in banking or financial services.
• 2–4 years of SLA-driven environment experience.
• Strong administrative background with organizational and follow-up skills.
• Branch banking experience is highly preferred.
• Strong MS 365 proficiency (Word, Outlook, Excel).

Responsibilities

• Action queues and requests from various channels.
• Process requests related to bank statements.
• Prepare and organize PDF files and send completed documentation to branches.
• Handle billing-related requests.
• Support money movement requests and related operational activities.
• Review requests and ensure they are processed accurately within SLAs.
• Complete administrative tasks and maintain accurate documentation.
• Communicate with branches and internal teams regarding outstanding requests.

Skills

Banking experience

SLA experience

Administrative skills

Time management

Tools

MS Word

MS Outlook

MS Excel

Job description

Duration: 6 months contract (with possibility of extension/conversion)

Preferred / Ideal Candidate Background

• 2–4 years of experience in banking/financial services.
• 2–4 years of experience working within SLA-driven environments.
• Strong administrative background with excellent organizational and follow-up skills.
• Branch banking experience is highly preferred, as it would support an easier transition into the role and reduce the learning curve.
• Strong proficiency in MS 365, particularly Word, Outlook, and Excel.

Summary of the Role

The contractor will support day-to-day banking operations by actioning queues and requests received through different channels. The role involves processing requests related to statements, preparing PDF files and returning completed documentation to branches, handling billing requests, supporting money movements, and completing other administrative and operational activities within established SLAs.

Typical Day-to-Day Responsibilities

• Action queues and requests received through various channels.
• Process requests related to bank statements.
• Prepare and organize PDF files and send completed documentation back to the branch.
• Handle billing-related requests.
• Support money movement requests and related operational activities.
• Review requests and ensure they are processed accurately and within established SLAs.
• Complete administrative tasks and maintain accurate documentation.
• Communicate with branches and internal teams regarding outstanding requests or required information.
• Manage multiple requests and priorities while maintaining accuracy and timely completion.

Must-Have Skills

• 2–4 years of experience in banking or financial services.
• SLA Experience
• 2–4 years of experience working in an SLA-driven environment.
• Ability to manage requests and meet established timelines.
• Strong Administrative Background
• 2–4 years of strong administrative experience.
• Strong organizational, documentation, follow-up, and prioritization skills.
• Proficiency with:
• MS Word
• MS Outlook
• MS Excel

Nice-to-Have

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.