Administrative Assistant - Finance # 26-24218

Us Tech Solutions; Mississauga; Hybrid; CAD 52,000 - 72,000; Full time

Job summary

US Tech Solutions is seeking an Operations Officer II to provide operational and administrative support in a fast-paced banking operations environment. You will process action requests, statements, billing inquiries, and money movement transactions while meeting SLAs and productivity targets.

The role requires 2–4 years in banking or financial services, strong admin/ops experience, and a detail-oriented approach. Hybrid schedule with 4 days onsite and 1 day work-from-home.

Qualifications

• 2–4 years of banking or financial services experience.
• 2–4 years in SLA-driven environments.
• 2–4 years of strong administrative and operational support.
• Experience with high-volume transaction processing and regulated data.

Responsibilities

• Process operational requests through various channels within SLA.
• Prepare and distribute statements and supporting docs to branches/partners.
• Handle billing requests and money movement transactions.
• Maintain high accuracy and quality in all transactions.
• Support stakeholders with operational assistance and issue resolution.
• Participate in daily team touchpoints and workload distribution.
• Identify and escalate operational risks and issues.
• Follow audit controls, policies and compliance requirements.
• Contribute to process improvement and efficiency efforts.
• Adapt to changing business needs, technologies, and procedures.

Skills

Microsoft 365

Excel

Time management

Analytical skills

Attention to detail

Communication

Team collaboration

Customer service

Education

Post-secondary education

Job description

Duration:

6 Months + (Extension or Conversion Possible)

Schedule:

Monday to Friday (Multiple Shifts) Hybrid model with 4 days onsite and 1 day work from home.

Job Description:

• Our client is seeking an Operations Officer II to provide operational and administrative support within a fast-paced banking operations environment.
• The role involves processing action requests, statement requests, billing inquiries, money movement transactions, and other operational activities while ensuring service level agreements (SLAs) and productivity targets are met.
• Successful candidates will work closely with internal and external stakeholders and contribute to process efficiency, customer service excellence, and operational effectiveness.

Responsibilities:

• Process operational requests received through various channels accurately and within established service levels.
• Prepare and distribute statements and supporting documentation to branches and business partners.
• Handle billing requests, money movement transactions, and related back-office activities.
• Maintain high levels of accuracy, quality, and attention to detail in all transactions.
• Support internal and external stakeholders by providing operational assistance and issue resolution.
• Participate in daily team touchpoints and workload distribution activities.
• Identify and escape operational risks or process issues when required.
• Follow audit controls, policies, procedures, and compliance requirements.
• Contribute to process improvement initiatives and operational efficiency efforts.
• Adapt to changing business needs, technologies, and procedures.

Experience:

• Must have 2-4 years of banking or financial services experience.
• Must have 2-4 years of experience working in SLA-driven environments.
• Must have 2-4 years of strong administrative and operational support experience.
• Experience working with high-volume transaction processing environments.
• Experience handling customer-sensitive information in a regulated environment.
• Branch banking experience is considered a strong asset.

Skillsets:

• Strong proficiency in Microsoft 365, including Excel, Word, and Outlook.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities and meet strict deadlines.
• Exceptional attention to detail and accuracy.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively within a team environment.
• Flexible and adaptable to changing priorities and procedures.
• Customer service orientation with a focus on operational excellence.

Education:

Post-Secondary Education Required.

Shift Timing:

7:00 AM to 3:00 PM, 7:30 AM to 3:30 PM, 8:00 AM to 4:00 PM, or 8:30 AM to 4:30 PM (Based on Business Needs).

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement:

By applying, you acknowledge that AI-assisted tools may be used during hiring.