Human Resources Generalist

TNG Community Services; Toronto; On-site; CAD 60,000 - 81,000; Full time

Job summary

The Neighbourhood Group (TNG) is seeking an HR Generalist to support recruitment, onboarding, health & safety, and employee relations. The role reports to the Senior Manager of Human Resources and partners with HR colleagues to manage data, HRIS, and program team support in a unionized, social service environment.

Responsibilities include data management, policy implementation, labor relations, and live HR metrics.

Qualifications

• Bachelor’s degree in a relevant field (Business Administration, HR, etc.) preferred or equivalent experience.
• CHRP designation or equivalent, achieved or in progress.
• Minimum 3 years of HR experience.
• Experience in a unionized, social service organization is an asset.
• Experience in Recruitment, Onboarding, H&S, Labor Relations, Employee Relations, Job Evaluation, HRIS, reporting, performance management, compensation, and training.
• Strong written and verbal communication skills.
• Experience with HRIS and reporting; Workforce Now is an asset.
• Excellent computer skills; proficient in MS Office and cloud-based software.

Responsibilities

• Participate in recruitment, onboarding, and orientation processes.
• Provide information and respond to employee/union questions per the Collective Agreement and policy; draft HR communications.
• Handle confidential employee information with discretion and strong customer service.
• Review and update HRIS data; support data integrity initiatives.
• Support health & safety initiatives.
• Ensure employee files comply with policies and regulations.
• Initiate, plan, and support department projects; provide data, reporting, and research as needed.
• Assist with payroll, compensation, benefits, absence management, and performance management concerns.
• Other duties as assigned.

Skills

HR communications

Recruitment

Onboarding

Labor relations

Employee relations

Data management

HR reporting

MS Office

Confidentiality

Education

Bachelor’s degree in Business Administration/HR

CHRP designation (in progress or completed)

Tools

Workforce Now

Job description

The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen’s Community House

POSITION TITLE: Human Resources Generalist

DEPARTMENT: Human Resources

STATUS: Contract Full-Time, Non-Bargaining Unit

# HRS / WEEK: 35

CONTRACT DATES: November 1, 2026 to November 1, 2027 or until the return of the incumbent

REPORT TO: Senior Manager, Human Resources

ANNUAL SALARY: $71,132.00 / ($39.08/hr)

GENERAL DESCRIPTION: The HR Generalist reports to the Senior Manager HR and provides support to general department functions. This is a dynamic role whereby the incumbent is responsible for administering and supporting all major HR functions, including but not limited to Recruitment and Onboarding, Health & Safety, Labor Relations, Employee Relations, Job Evaluation, data management, HRIS, and HR metrics. The Generalist will work closely with the other Generalists and will provide support to TNGCS program teams, providing the highest possible level of customer service. The HR Generalist will be actively involved in all activities related to the life cycle of TNGCS employees, including performance management, compensation and benefits, absence management, return to work (RTW), training, communication, etc. The incumbent is expected to foster a respectful and positive relationship with the Union and all staff, as a representative of the HR Department and of TNGCS’s Mission and Values, and to support TNGCS’s commitment to decent work, equity, diversity, and inclusion.

MAJOR DUTIES:

• Participate in and support the recruitment, onboarding, and orientation process
• Provide information and respond to questions related to employee and labour relations in accordance with the Collective Agreement and TNGCS policy. Draft and issue HR communications to staff and the union
• Handle employee requests for information with the highest level of confidentiality and customer service
• Review and update HR employee data in HRIS, ensuring accuracy; participate in all data integrity initiatives
• Support H & S initiatives
• Ensure employee files are in compliance with all policies, procedures, regulations, and mandates.
• Initiate, plan and implement various department special projects. Provide support, feedback, research, data management, reporting, etc. as required
• Resolve basic payroll, compensation, benefits/pension, absence management, and performance management concerns
• Other duties as assigned.

REQUIREMENTS & QUALIFICATIONS:

• Bachelor’s Degree in a relevant field (Business Administration, HR, etc.) preferred or equivalent combination of experience and education.
• CHRP designation or equivalent, achieved or in progress.
• Minimum 3 years of HR experience.
• Experience working in a unionized, social service organization an asset.
• Experience in key HR functions, including Recruitment and Onboarding, H & S, Labor Relations, Employee Relations, Job Evaluation, data management, HR reporting, performance management, compensation and benefits, absence management, and training.
• Strong written and verbal communication skills.
• Experience working with HR Information Systems (HRIS) and report writing preferred; experience with Workforce Now an asset.
• Excellent computer skills and proficient in MS Office Suite as well as email, internet, and cloud-based software.
• Working knowledge of legislation governing employment.
• Demonstrated tact and sound professional judgment when responding to matters concerning sensitive information.
• Ability to organize, prioritize and manage required daily activities in a professional and confidential manner.
• Attention to detail and accuracy.
• Ability to deliver HR support aligned with values of decent work, equity, diversity, and inclusion.
• Ability to speak a language reflective of TNGCS’s employee population is an asset.

TNG is committed to reflecting the communities we serve and to nurturing a respectful and inclusive work environment for all. We encourage qualified applicants of all ages, races, colour, ethnic origins, religions, abilities, gender identities, gender expression and sexual orientations to apply. Candidates invited for an interview are encouraged to inform Human Resources in confidence of their accommodation requirement. This posting is for an existing vacancy.