HR Operations Lead — Employee Services & Automation

Pembina Pipeline Corporation; Calgary; On-site; CAD 90,000 - 120,000; Full time

Job summary

Pembina Pipeline Corporation’s Calgary office is hiring an Employee Services Supervisor to lead a multifunctional HR services team. Reporting to the HR Operations Manager, you will drive automation, process improvements, and data-driven decisions across HR functions including Leave of Absence, Total Rewards, and HRIS implementations.

You will partner with Legal and business leaders to align priorities, foster an inclusive workplace, and ensure compliance with applicable laws while delivering

Qualifications

• Demonstrated experience leading HR professionals.
• Senior-level HR operations experience with broad HR generalist knowledge.
• Experience leading HR programs and initiatives from planning through implementation, including change management and stakeholder engagement.
• Demonstrated ability to simplify and improve HR processes through automation, workflow design, technology and self-service solutions.
• Strong analytical and problem-solving skills, with the ability to assess business needs, develop scalable solutions and measure outcomes.
• Strong Knowledge of HR best practices, applicable employment legislation and case law.
• Proven ability to navigate and lead effectively in evolving, complex or less-structured environment.
• Proficiency with Microsoft 365; experience with HR systems, reporting tools, workflow platforms or automation technologies is considered an asset; and
• Strong interpersonal, verbal and written communication skills.

Responsibilities

• Oversee core HR operations, including organizational and position management, leave of absences, Total Rewards and HR program support, employee and leader inquiries, transactions and escalations.
• Identify opportunities to simplify, standardize and automate HR processes to improve scalability, data quality and the employee and leader experience, while maintaining personalized support where judgment and empathy is required.
• Monitor service metrics, process performance and stakeholder feedback to identify trends and drive continuous improvement.
• Build and develop a high-performing, inclusive Employee Services team through coaching, mentoring, accountability and capability building.
• Establish effective controls and governance to ensure HR processes and automation are reliable, compliant and sustainable.
• Lead the development and execution of employee-facing HR templates and processes, engaging Legal and internal partners as required.
• Oversee Pembina’s Leave of Absence and Fit to Work processes, partnering with HR Business Partners on complex leave, accommodation and return-to-work matters.
• Lead the effective use of SuccessFactors Employee Central and related HR processes, partnering with HRIS to improve workflows, data quality and system functionality.
• Partner with HR technology and cross-functional teams to optimize workflows, integrations, data quality and self-service capabilities.
• Ensure HR operations align with Pembina’s service-delivery model, legislative requirements and HR best practices.
• Lead HR initiatives supporting key corporate priorities, coordinating timelines, risks, communications, systems, processes and data.
• Partner across HSU and the business to align priorities and service delivery and support annual planning and strategic HR initiatives.
• Champion an automation-forward mindset and lead change through clear communication, training, stakeholder engagement and responsible adoption of new tools.
• Champion Pembina’s Zero by Choice safety culture and Life Saving Rules by embedding physical, psychological, and cyber safety into all work practices while taking personal accountability to maintain compliance, support audit readiness, proactively identify risks, and protect our people, assets, and data; and
• Participate and support an equitable, diverse, and inclusive workplace.

Skills

HR leadership

HR operations

Change management

Automation

Data analysis

Employment legislation

Communication skills

HR systems knowledge

Tools

Microsoft 365

HR systems

Workflow platforms

Automation technologies

Job description

Pembina Pipeline Corporation’s Calgary office is hiring an Employee Services Supervisor to lead a multifunctional HR services team. Reporting to the HR Operations Manager, you will drive automation, process improvements, and data-driven decisions across HR functions including Leave of Absence, Total Rewards, and HRIS implementations.

You will partner with Legal and business leaders to align priorities, foster an inclusive workplace, and ensure compliance with applicable laws while delivering