Houseperson

Canadian Rocky Mountain Resorts; Banff; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Subsidized staff accommodation

Subsidized meals on shift

Complimentary stays at our sister lods

Staff rates at all CRMR properties

Employee Benefits Program

Discount on food and beverages at our

Job summary

Canadian Rocky Mountain Resorts (CRMR) seeks a Houseperson to maintain cleanliness and order in all common areas and deliver prompt, courteous service to guests. This role requires strong time management, responsiveness to guest requests, and a commitment to high cleanliness and guest satisfaction.

The position involves supporting housekeepers, handling luggage services, and working in a team-oriented, mountain-resort environment with opportunities for growth across CRMR properties.

Qualifications

• Experience in housekeeping is preferred but not mandatory.
• Valid driver’s license with clean driving record.
• Professional, courteous customer service skills.
• Able to lift up to 30 lbs., bend, stretch and stand for long periods.
• Responsible, team player with strong time-management abilities.
• Flexible schedule – days, evenings, weekends.
• Can work productively in outdoor weather conditions.

Responsibilities

• Clean public washrooms, lobbies, corridors, elevators, etc.
• Sweep, mop, vacuum, dust, polish furniture and fixtures.
• Restock cleaning supplies and amenities.
• Remove trash and recycling, assist with linen delivery.
• Provide luggage service, room supplies delivery, guest requests.
• Support housekeepers in cleaning rooms when needed.
• Drive company vehicles for deliveries when required.
• Maintain radio contact with leadership and front desk.
• Adhere to appearance standards and dress code policies.
• Comply with health, safety and sanitation procedures.
• Other duties as assigned.

Skills

Customer service

Time management

Team player

Flexible schedule

Tools

Driver's license

Job description

Perks & Benefits

• Subsidized staff accommodation
• Subsidized meals on shift
• Complimentary stays at our sister lodges
• Staff rates at all CRMR properties
• Employee Benefits Program
• Discount on food and beverages at our hotel dining outlets
• Staff events and recognition programs throughout the year
• Opportunities for growth and advancement across our properties
• Access to staff fitness facilities (select properties)
• Annual wage and performance review

Why Work With Us

Working at CRMR means waking up to mountain views, building lifelong friendships with teammates from around the world and being part of a close-knit team that genuinely feels like family. We believe the best guest experiences are created by people who love where they work and here, the mountains are your backyard.

Position Overview

The Houseperson is responsible for maintaining the cleanliness and orderliness of all common areas and providing prompt, courteous service to guests. This role requires excellent time management skills, the ability to respond swiftly to guest requests, and a commitment to uphold the highest standards of cleanliness and guest satisfaction.

Duties & Responsibilities

• Clean public washrooms, lobbies, corridors, elevators, etc.
• Sweep, mop, vacuum, dust, polish furniture and fixtures.
• Restock cleaning supplies and amenities.
• Remove trash and recycling, assist with linen delivery.
• Provide luggage service, room supplies delivery, guest requests.
• Support housekeepers in cleaning rooms when needed.
• Drive company vehicles for deliveries when required.
• Maintain radio contact with leadership and front desk.
• Adhere to all appearance standards and dress code policies.
• Comply with health, safety and sanitation procedures.
• Other duties as assigned.

Skills & Experience

• Previous experience in housekeeping is preferred but not mandatory.
• Valid driver’s license with clean abstract.
• Professional, courteous customer service skills.
• Able to lift up to 30 lbs., bend, stretch, stand for long periods.
• Responsible, team player with excellent time management abilities.
• Flexible schedule – able to work days, evenings, weekends.
• Can work productively in outdoor weather conditions.

Canadian Rocky Mountain Resorts (CRMR) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. CRMR is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.