Housekeeping Supervisor - Luxury Resort Health Benefits

The Cove Lakeside Resort; West Kelowna; On-site; CAD 32,000 - 34,000; Full time

Benefits offered by this job

Health benefits

Competitive wages

Employee discount program

Employee events and incentives

On the job training

Job summary

The Cove Lakeside Resort in West Kelowna, British Columbia, is seeking a Housekeeping Supervisor to oversee daily operations of the housekeeping department, ensuring guest rooms, suites, and public areas meet the highest standards.

Responsibilities include staff scheduling, training, performance coaching, inventory control, and daily inspections. The role requires at least 2 years in housekeeping, supervisory experience is a plus, and strong communication and organizational skills.

Qualifications

• At least 2 years housekeeping experience in an accommodation environment (hotel, resort, etc).
• Previous supervisory experience would be an asset.
• Detail oriented, organized, focused on quality, with effective time management skills.
• Self-starter, with problem solving and organizational skills.
• Excellent communication skills (verbal and written).
• Knowledge of WHIMS and chemical use.
• Proven ability to perform under pressure in a fast-paced, team-based environment.
• Good computer literacy (MS Word, Outlook, and Excel).

Responsibilities

• Deliver exceptional guest service, addressing guest concerns and/or complaints.
• Lead and supervise the day-to-day operation of the housekeeping department including scheduling, planning, workload management, task delegation, and communication across departments
• Conduct and/or assist in the orientation and training of new employees to ensure proper onboarding, support and training is provided.
• Provide ongoing training, coaching and performance evaluations to maintain high-quality service.
• Participate in the active oversight of all team members, providing support to stay on task and on time.
• Manage inventory levels of all housekeeping supplies and equipment.
• Conduct daily housekeeping inspections to ensure top quality cleanliness and services are being provided.
• Complete administrative tasks including the updating of department policies, procedures, checklists and training documents as required.

Skills

Team leadership

Communication skills

Time management

Attention to detail

Tools

MS Word

Outlook

Excel

Job description

The Cove Lakeside Resort in West Kelowna, British Columbia, is seeking a Housekeeping Supervisor to oversee daily operations of the housekeeping department, ensuring guest rooms, suites, and public areas meet the highest standards.

Responsibilities include staff scheduling, training, performance coaching, inventory control, and daily inspections. The role requires at least 2 years in housekeeping, supervisory experience is a plus, and strong communication and organizational skills.