Hotel Housekeeping Lead Supervisor

Gitxaala Enterprises Corporation; Prince Rupert; On-site; CAD 37,000 - 50,000; Full time

Job summary

Crest Hotel in Prince Rupert, BC, is seeking a Housekeeping Supervisor to lead the housekeeping team and ensure rooms and public areas meet our cleanliness and presentation standards.

You will coordinate with the Housekeeping Manager, train Room Attendants, and communicate room status with Front Desk. The role requires at least 3 years in housekeeping, supervisory experience, and reliable attendance, including weekends and holidays. Familiarity with WHMIS and basic computer skills are expected.

Qualifications

• Hotel housekeeping experience with supervision preferred.
• Ability to assign tasks and coach staff.
• Strong attention to detail in rooms and public areas.
• Clear communication with teams and guests.
• Basic computer skills; Oracle Opera training provided.
• Legally eligible to work in Canada.
• Able to work days, evenings, weekends, holidays.
• Minimum experience: 3 years.

Responsibilities

• Coordinate daily housekeeping operations across guest rooms, public areas, and back-of-house spaces.
• Assign room boards and work areas to Room Attendants, track progress, and adjust assignments when priorities change.
• Train, coach, and guide Room Attendants on cleaning procedures, room preparation, productivity, and quality standards.
• Inspect guest rooms and completed work for cleanliness, presentation, and readiness before rooms are released.
• Identify cleaning or presentation issues and follow up with staff to ensure corrections are completed.
• Update and confirm room status with the Front Desk using the hotel’s property management system.
• Monitor public areas, including lobbies, corridors, and elevators, and arrange follow-up cleaning when required.
• Track housekeeping supplies, linens, and guest amenities; monitor stock levels and coordinate orders with the Housekeeping Manager.
• Ensure cleaning chemicals are labelled, handled, and stored according to WHMIS requirements and hotel procedures.
• Record, secure, and manage lost property according to hotel lost and found procedures.
• Respond to guest requests and housekeeping complaints, take appropriate action, and communicate unresolved concerns to the Housekeeping Manager.
• Assist with staff scheduling, shift coverage, and daily team updates.
• Report maintenance issues, damaged items, and safety hazards to the appropriate department.
• Maintain accurate housekeeping records and follow hotel safety, security, and operating procedures.

Skills

Supervisory experience

Attention to detail

Communication skills

Team leadership

Shift coordination

Attendance reliability

Physical stamina

Education

No formal education required

Tools

Oracle Opera training

Job description

Crest Hotel in Prince Rupert, BC, is seeking a Housekeeping Supervisor to lead the housekeeping team and ensure rooms and public areas meet our cleanliness and presentation standards.

You will coordinate with the Housekeeping Manager, train Room Attendants, and communicate room status with Front Desk. The role requires at least 3 years in housekeeping, supervisory experience, and reliable attendance, including weekends and holidays. Familiarity with WHMIS and basic computer skills are expected.