Assistant Housekeeping Manager

Spirit Ridge; Osoyoos; Vor Ort; CAD 42.000 - 65.000; Vollzeit

Zusammenfassung

Spirit Ridge in Osoyoos, BC, is seeking an experienced Housekeeping Supervisor to lead the housekeeping team and uphold high standards of cleanliness across guest rooms and public areas.

Reporting to the Executive Housekeeper, you will oversee scheduling, training, and performance reviews, while maintaining safety guidelines and guest satisfaction. This hands-on leadership role requires flexibility to work evenings and weekends to support operations.

Qualifikationen

• Minimum 2 years of progressive experience in a hotel housekeeping department.
• Post secondary schooling in Hospitality is a definite asset.
• Proficiency in Microsoft Office programs and Internet systems.
• Experience training new colleagues in housekeeping.

Aufgaben

• Direct the activities of the housekeeping department and provide exemplary daily cleaning service to guest rooms and other areas.
• Manage and coordinate a team of room attendants, supervisors, public spaces attendants, and laundry staff.
• Be a hands-on leader to support staff in maintaining cleanliness and safety standards.
• Conduct regular inspections of guest rooms and public spaces to ensure cleanliness and safety.
• Address housekeeping cleanliness issues and assist in resolving guest complaints.
• Assist Front Office during emergencies and with scheduling and labour management.
• Maintain inventory and provide training, performance reviews, and staff development.
• Liaise with maintenance for upkeep of property and equipment.

Kenntnisse

Leadership

Communication

Team management

Attention to detail

Guest service

Ausbildung

Hospitality education

Tools

Microsoft Office

Jobbeschreibung

About Us

Our resort is uniquely situated on the traditional lands of the Osoyoos Indian Band in Osoyoos, BC which is the heart of wine, fruit and breweries country.

What You Will Do

Reporting to our Executive Housekeeper & Housekeeping Manager, the duties are as follows:

• Assists Executive Housekeeper in directing the activities of the housekeeping department and furnishing exemplary daily cleaning service to guest rooms and all other areas of the hotel.
• Manage and coordinate a team of room attendants, supervisors, house person's, public spaces attendants, pool attendants, laundry attendants and night cleaners.
• Be a hands on/visible leader to support laundry & housekeeping staff in their duties to ensure all common areas and rooms meet our resort guest standards.
• Conduct regular inspections of guest rooms and public spaces ensuring cleanliness standards as well as safety guidelines are met.
• Act as a resource for all team members in the hotel when addressing any housekeeping cleanliness issues in the hotel.
• Assist in resolving guest complaints and ensuring the guests’ needs are exceeded.
• Assist Front Office to oversee any emergency situations that may take place during the shift.
• Assist in training, onboarding, performance reviews, scheduling, and labour management and maintaining supply inventory at the direction of the Executive Housekeeper.
• Maintain a high level of professionalism, providing exceptional guest service.
• Display a positive attitude, maintain enthusiasm, and celebrate success within a lively department environment.
• Trains, supervises, motivates and coaches supervisors and attendants, in addition to maintaining daily operations manual and expectations with consistency and fairness
• Audit the work of housekeeping staff and provide regular feedback and coaching in performance.
• Liaise with maintenance team members on a regular basis to ensure upkeep of the property is maintained as well as housekeeping and laundry equipment.
• From time to time, some cleaning of rooms may be required.

Qualifications

• Minimum of 2 year progressive experience in a hotel housekeeping department required.
• Post secondary schooling in Hospitality is a definite asset
• Proficiency in Microsoft Office programs, as well as Internet systems
• Previous experience training new colleagues in a housekeeping department.
• Must be a self-starter with demonstrated leadership ability fostering a positive team environment
• Professional, well organized, with excellent attention to detail.
• Strong Interpersonal skills required.
• A polished approach to guest service and colleague interactions
• Must be flexible to work as business levels dictate, including evenings and weekends.
• Advanced French speaking/communicating an advantage

Source: Hospitality Online