Assistant Housekeeping Manager

Hyatt; Osoyoos; On-site; CAD 50,000 - 68,000; Full time

Job summary

Hyatt in Osoyoos, BC, is seeking a hands-on Housekeeping Supervisor to lead daily operations, ensure guest rooms and public spaces meet our high cleanliness standards, and deliver exceptional service to guests.

You will supervise a team of room attendants, supervisors, and support staff, conduct regular inspections, mentor staff, address guest concerns, and collaborate with maintenance and front office to maintain a welcoming resort environment.

Qualifications

• Minimum of 2 years progressive experience in a hotel housekeeping department.
• Post secondary schooling in Hospitality is considered an asset.
• Proficient in Microsoft Office and Internet systems.
• Self-starter with demonstrated leadership ability fostering a positive team environment.
• Flexible to work evenings and weekends.

Responsibilities

• Directs activities of the housekeeping department and furnishes exemplary daily cleaning service to guest rooms and all other areas of the hotel.
• Manage and coordinate a team of room attendants, supervisors, house persons, public spaces attendants, pool attendants, laundry attendants and night cleaners.
• Be a hands-on/visible leader to support laundry & housekeeping staff in their duties to ensure all common areas and rooms meet our resort guest standards.
• Conduct regular inspections of guest rooms and public spaces ensuring cleanliness standards as well as safety guidelines are met.
• Act as a resource for all team members in the hotel when addressing any housekeeping cleanliness issues in the hotel.
• Assist in resolving guest complaints and ensuring the guests’ needs are exceeded.

Skills

Leadership

Communication skills

Microsoft Office

Interpersonal skills

Attention to detail

Flexibility

French language

Education

Post secondary education in Hospitality

Tools

Microsoft Office

Job description

About Us

Our resort is uniquely situated on the traditional lands of the Osoyoos Indian Band in Osoyoos, BC which is the heart of wine, fruit and breweries country.

What You Will Do

Reporting to our Executive Housekeeper & Housekeeping Manager, the duties are as follows:

• Assists Executive Housekeeper in directing the activities of the housekeeping department and furnishing exemplary daily cleaning service to guest rooms and all other areas of the hotel.
• Manage and coordinate a team of room attendants, supervisors, house person's, public spaces attendants, pool attendants, laundry attendants and night cleaners.
• Be a hands on/visible leader to support laundry & housekeeping staff in their duties to ensure all common areas and rooms meet our resort guest standards.
• Conduct regular inspections of guest rooms and public spaces ensuring cleanliness standards as well as safety guidelines are met.
• Act as a resource for all team members in the hotel when addressing any housekeeping cleanliness issues in the hotel.
• Assist in resolving guest complaints and ensuring the guests’ needs are exceeded.
• Assist Front Office to oversee any emergency situations that may take place during the shift.
• Assist in training, onboarding, performance reviews, scheduling, and labour management and maintaining supply inventory at the direction of the Executive Housekeeper.
• Maintain a high level of professionalism, providing exceptional guest service.
• Display a positive attitude, maintain enthusiasm, and celebrate success within a lively department environment.
• Trains, supervises, motivates and coaches supervisors and attendants, in addition to maintaining daily operations manual and expectations with consistency and fairness
• Audit the work of housekeeping staff and provide regular feedback and coaching in performance.
• Liaise with maintenance team members on a regular basis to ensure upkeep of the property is maintained as well as housekeeping and laundry equipment.
• From time to time, some cleaning of rooms may be required.

Qualifications:

• Minimum of 2 year progressive experience in a hotel housekeeping department required.
• Post secondary schooling in Hospitality is a definite asset
• Proficiency in Microsoft Office programs, as well as Internet systems
• Previous experience training new colleagues in a housekeeping department.
• Must be a self-starter with demonstrated leadership ability fostering a positive team environment
• Professional, well organized, with excellent attention to detail.
• Strong Interpersonal skills required.
• A polished approach to guest service and colleague interactions
• Must be flexible to work as business levels dictate, including evenings and weekends.
• Advanced French speaking/communicating an advantage

Source: Hospitality Online