Hotel Ski Concierge & Porter - Winter

Resorts of the Canadian Rockies; Fernie; On-site; CAD 26,000 - 27,000; Part time

Benefits offered by this job

RCR season pass with full mountain

Staff lodging & meal discounts

Employee events

Reciprocal resort tickets

Family & friends tickets discounts

Job summary

Resorts of the Canadian Rockies is hiring a Hotel Ski Concierge & Porter for Fernie Alpine Resort this winter. You will warmly greet guests, assist with luggage, and coordinate with front desk and housekeeping to ensure smooth guest experiences.

The role requires a positive attitude, safety awareness, and the ability to work independently or in a team. Perks include an employee season pass, lodging/lesson discounts, and staff events.

Qualifications

• Physically fit and able to perform demanding work.
• Experience in hotels/hospitality is an asset (training provided).
• Ability to work well independently and as part of a team.
• Strong commitment to safety and following procedures.

Responsibilities

• book & check in spa guests, make cirque reservations, and issue shuttle tickets
• sell lift tickets, ski packages, and book repairs
• collect skis from racks and check them in to concierge
• assist guests with luggage, delivering to rooms and storing luggage
• take guest ski/board equipment from front desk to concierge and vice-versa
• do thorough room checks after housekeeping and inform front desk of status
• adhere to all policies, rules, and procedures in employee handbook and safety program
• complete other reasonable tasks as requested by management to operate the hotels

Skills

Physically fit

Hospitality experience

Teamwork

Safety procedures

Independent work

Job description

Hotel Ski Concierge & Porter - Winter (Seasonal)

Do you enjoy outdoor adventure? How about meeting like-minded individuals who share a passion for mountain culture? Does a free season pass sound like a good perk to you? If you answered yes to any of these questions, Resorts of the Canadian Rockies is the place you want to work.

We are looking to fill the position of Hotel Ski Concierge & Porter at Fernie Alpine Resort. You smile and warmly greet our guests as their first point of contact at resort; nothing is too much trouble for you. You prioritize guest experience and teamwork. The ideal candidate will display professionalism, possess strong interpersonal and communication skills, and is able to work independently with a focus on accuracy and a commitment to providing exceptional guest experiences. Come join our team and enjoy perks such as discounts on lodging and lessons, endless ski/snowboard privileges, employee events, food and beverage discounts, and much, much more!

You Will:

• book & check in spa guests, make cirque reservations, and issue shuttle tickets
• sell lifttickets, ski packages, and book repairs
• collect skis from racks and check them in to concierge
• assist guests with their luggage; including delivering luggage to their rooms, retrieving luggage upon check-out, and storing luggage as needed
• take guest ski/board equipment from front desk to concierge and vice-versa
• do thorough room checks once the housekeeping team has finished cleaning rooms and inform the front desk of their status
• know, understand, and adhere to the policies, rules, and protocols outlined in the Resorts of the Canadian Rockies Employee Handbook
• be trained in, know, understand, and follow all safe work procedures included in the Safety Management Program
• complete other fair and reasonable tasks as requested by management to operate the hotels

You Have:

• Physically fit and able to perform somewhat demanding work
• Comfortable working at a desk for multiple hours at a time
• Experience working in hotels and hospitality is an asset (training provided)
• Ability to work well independently and as part of a team
• Strong commitment to safety and following procedures

Conditions:

• Frequent standing, walking, bending, and use of hands and arms
• Some moderate lifting

Compensation and Benefits:

• Competitive wage: $19.00 p/hour as per collective agreement ($19.57 from Jan 1st 2027)
• Mountain access perks: Staff receive an RCR pass with full mountain access, plus reciprocal resort tickets and discounted friends & family tickets
• Staff discounts: Enjoy savings on food & beverage, rentals, retail items and hotel accommodation.
• Employee Events & Recognition: Participate in fun, year-round staff events and be recognized through our employee awards program
• Join a fun and passionate team to share RCR mountain adventures with!

Whether it’s the mountain culture, historic downtown Fernie, or just a love for skiing or boarding, Fernie Alpine Resort is the place to be. We are an equal opportunity employer and look forward to hearing from all qualified applicants. We thank all applicants for their interest in Resorts of the Canadian Rockies; however only those candidates selected for an interview will be contacted. Experience the Ultimate.

About Us

By joining RCR, you will become part of a passionate and dedicated team that works together to provide our guests with the best vacation and recreation experience possible.