Hotel Front Desk Supervisor

Destination Cape Breton; Baddeck; On-site; CAD 37,195 - 39,950; Full time

Benefits offered by this job

International applicants welcome

Job summary

Auberge Gisele's inn in Baddeck, Nova Scotia is seeking a Front Desk Supervisor for a full-time role including weekends, evenings, and on-call shifts. The position oversees front desk operations, staffing, guest services, and loyalty program engagement.

The role emphasizes coordination with housekeeping and maintenance, ensuring security and privacy compliance, and driving guest satisfaction. International applicants are welcome; pay is negotiated.

Qualifications

• Experience managing hotel front desk operations and staff scheduling.
• Strong customer service and upselling skills to enhance guest experience.
• Familiarity with PMS systems and shift reporting.

Responsibilities

• Coordinate and review front desk operations for all staff.
• Establish work schedules and procedures with other departments.
• Oversee billing, reservations, and PMS accuracy.

Skills

Front desk operations

Staff scheduling

Customer service

Upselling

PMS

Training

Security policies

Tools

PMS

Job description

Employment - Hotel Front Desk Supervisor

Hotel Front Desk Supervisor

Auberge Gisele's inn

Full-Time

Weekends Evenings On-Call

Front Desk Supervisor - Job Description – NOC 62022

• Coordinate, assign and review the work of hotel front desk operations for all Front office staff.
• Establish work schedules and procedures and coordinate activities with other work units or departments.
• Resolve work-related problems and prepare and submit progress and other reports.
• Hire and train staff in job duties, safety procedures and company policies.
• Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
• Oversee room assignments, billing, and reservation accuracy using the PMS.
• Monitor and improve guest satisfaction through feedback and service standards.
• Conduct shift reports, cash handling, and administrative tasks.
• Liaise with housekeeping and maintenance to ensure room readiness.
• Promote hotel services, upsell upgrades, and encourage loyalty program sign-ups.
• Ensure front desk procedures align with security, privacy, and company policies.
• Work hand in hand with Hotel Management to ensure smooth operations and expectations are met of the department.

Willing to hire International Applicants

This employment opportunity is open for qualified and eligible opportunity seekers domestically and internationally.

Applications will be considered regardless of working status in Canada.

Location Information

Community Baddeck County Victoria County Province Nova Scotia Country Canada

Opportunity Information

Employer Auberge Gisele's inn NOC Code Accommodation, travel, tourism and related services supervisors (62022) Experience Required Yes Available Openings 1 Pay Type Hourly Pay Period Bi-Weekly Remuneration Per Pay Period $2208.00/bi-weekly (to be negotiated) Estimated Weekly Hours 40.00 Start Date March 1st 2026 End Date — Language English Language Proficiency Level Posted on April 14th 2026 Expires September 4th 2026