Hotel Night Supervisor

1479084 BC LTD. dba Coast Dawson Creek Hotel; Dawson Creek; On-site; CAD 30,686 - 43,704; Full time

Benefits offered by this job

Employee discounts on hotel stays, dining, and other amenities

Flexible work environment

Recognition and rewards for outstanding performance

Job summary

1479084 BC LTD. dba Coast Dawson Creek Hotel is seeking a Full-Time, Permanent position overseeing guest security and front office operations. Responsibilities include conducting nightly property rounds, supervising check-in/check-out, and training staff to ensure excellent service.

Candidates should possess a high school diploma or equivalent, with strong communication and leadership skills. The job offers a competitive salary of $27.00 per hour and employee discounts along with a flexible work environment.

Qualifications

• Previous experience in hospitality or related field is preferred.
• Willingness to work varied schedules, including weekends and holidays.
• Ability to lead and motivate a team effectively.

Responsibilities

• Oversee the security and safety of guests during the overnight shift.
• Supervise and operate the front office including check-in/check-out procedures.
• Lead, motivate, and train associates to ensure high performance.
• Ensure accuracy in guest service delivery and manage work schedules.

Skills

Strong communication skills

Leadership

Customer service skills

Education

High school diploma or equivalent

Job description

Type of employment: Full-Time; Permanent

No of positions: 1

Anticipated Start date: As soon as possible

Work Location: 10600 8 ST Dawson Creek, BC V1G3R3

Salary & Benefits

Salary: $27.00 per hour

Work-life balance through flexible and accommodating work environment

Employee discounts on hotel stays, dining, and other amenities

Recognition and rewards for outstanding performance

Access to exclusive employee events and activities

Job Responsibilities

• Oversee the security and safety of guests during the overnight shift, conducting nightly rounds of the property.
• Supervise and operate the front office, including delegated tasks such as check-in/check-out procedures, guest inquiries, and reservation management.
• Lead, motivate, and train associates to ensure an engaged, high-performing team.
• Review front desk associates’ work to ensure accuracy and efficiency in guest service delivery, providing timely feedback and performance reviews.
• Create and manage work schedules for front desk staff, considering peak occupancy times and staff availability.
• Address guest complaints and concerns promptly and effectively, exceeding guest expectations using brand standards.
• Participate in the hiring process for front desk personnel, conducting interviews and making hiring recommendations.
• Train new front desk staff in job duties, safety protocols, and company policies.
• Monitor inventory levels of office supplies and guest amenities, placing orders as needed to ensure adequate stock.
• Coordinate with purchasing departments or suppliers to procure the necessary supplies and materials.
• Oversee the functionality of computer systems and equipment used at the front desk, arranging maintenance and repairs as needed.
• Support and maintain effective working relationships cross-functionally with all departments.
• Assist and inform the Guest Services Managers on matters pertaining to front office operations and hotel development.
• Assure active compliance with workplace health and safety practices while controlling expenses at the front desk.

Qualifications & Requirements

• High school diploma or equivalent.
• Previous experience in hospitality or related field.
• Strong communication, leadership, and customer service skills are essential.
• Willingness to work varied schedules, including weekends and holidays.
• Ability to lead and motivate a team effectively.
• Ensure accuracy in tasks like reservation management and billing.

Coast Dawson Creek Hotel is an equal opportunity employer and is committed to fostering an inclusive, respectful, and professional work environment for all employees.