Host/Server Assistant - Pigeonhole Downtown

Concorde Group, Inc.; Calgary; On-site; CAD 21,000 - 28,000; Part time

Benefits offered by this job

Extended health benefits after 90 days

25% Company-wide food & beverage-discc

Gratuities

Job summary

Pigeonhole Downtown, a Beltline staple in Calgary, seeks a Host/Server Assistant to join in a hybrid, full-time oriented role within a part-time posted position. You will welcome guests, take reservations, describe dishes, and help keep the dining area neat while ensuring smooth service flow.

Ideal candidates have strong English communication, basic math skills, and familiarity with OpenTable; Alberta ProServe certification is required within 30 days of starting.

Qualifications

• Strong English communication skills.
• Basic math and money handling.
• 1 year experience preferred but not required.
• Experience with OpenTable program preferred but not required.
• Able to stand for long periods (up to 5 hours).
• Must be over 18 due to alcohol/service scheduling.

Responsibilities

• Greet and seat guests promptly and warmly.
• Receive reservations accurately and record them pleasantly.
• Answer questions about food/beverages and restaurant services.
• Maintain desk area cleanliness and organize menus.
• Coordinate with servers about table arrivals and dining flow.
• Assist in settling bills and processing payments as required.
• Thank guests and invite return visits.
• Provide support to ensure smooth restaurant operations.

Skills

English communication

Customer service

Basic math

OpenTable

ProServe certification

Stamina/standing

Education

Alberta ProServe certification

Tools

OpenTable POS

Job description

Host/Server Assistant - Pigeonhole Downtown

Job Category: Front of House

Requisition Number: HOSTP002623

• Posted : September 23, 2026
• Part-Time
• On-site

Locations

Showing 1 location

Description

ABOUT THE POSITION

Pigeonhole Downtown is looking for a host/server's assistant to fill out their team in this hybrid role on a full-time permanent basis. Support staff are responsible for several functions including, but not limited to, greeting and seating guests in a prompt and friendly manner, running food to the appropriate tables and being able to describe each dish, maintaining table cleanliness, and are responsible for the overall flow of the restaurant. If you enjoy a fast-paced professional work environment, are flexible, and are looking to meet some great people along the way, this is the job for you.

WHO WE ARE

Beltline staple, Pigeonhole, has up a sister roost in the heart of downtown, as part of our multi-concept venue on the second floor of Stephen Avenue Place. Pigeonhole on 8th operates as an all-day restaurant, offering a full breakfast and lunch program before moving into its familiar and award-winning dinner service. One part wine bar, one part snack bar, one part diner, all parts hangout, this dynamic space with a democratic and ever-changing menu promises to please the flock. With seasonal, thoughtfully prepared dishes perched next to house staples like shrimp cocktail, Nathan's Famous glizzy’s and Kaluga caviar, our menu offers an approachable, intentional spread.

WHAT WE OFFER

• Competitive hourly wage
• Gratuities
• Extended health benefits after 90 days for employees working 28+ hours per week
• 25% Company-wide food & beverage discount & access to frequent local business discounts/specials

WHAT YOU’LL DO

• Welcome and greet guests at the door in a prompt and friendly manner.
• Answertext messages, receive and record reservations accurately in a pleasant and attentive manner.
• Answer questions about food, beverages and other restaurant functions and services over the phone and in person.
• Maintain cleanliness offront desk area, restocking supplies and ensuring menus are organized.
• Communicate with servers as to when next tables are going to be arriving.
• Monitor and observe guests dining experience, ensuring guests are satisfied with the food and service. Respond promptly and courteously to any requests.
• Assist with settling bills and processing any credit, debit or cash transactions as required.
• Thank guests for their visit as they exit the restaurant and invite them to return.
• Be ready and willing to provide support as needed to ensure the smooth and efficient operation of the restaurant as directed by themanagerin charge.
• Assist in arranging transportation for guests if required.
• Execute ad-hoc tasks are required.

WHAT YOU HAVE

• 1 years’ experience is preferred but not required.
• Has worked with the OpenTableprogrambefore, preferred not required.
• Strong English communication skills with ability to establish and develop relationships with team members, partners, and customers.
• Basic knowledge of dining room and service procedures and functions.
• Basic math skills, can handle money, and operate a point-of-sale system.
• Valid Alberta ProServe certification obtained within 30 days of starting.
• Ability to maintain professionalism, control, and composure in difficult and stressful situations.
• Ability to work in a standing position for long periods of time (up to 5 hours).
• Must be over 18 as alcohol service and open scheduling availability is a requirement.