Hospitality Growth Manager (Sales Account Manager)

Rocky Mountain Soap Company; Canmore; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a passionate Hospitality Growth Manager to expand its brand footprint across Canada. In this dynamic role, you will focus on business development, nurturing partnerships with hotels, restaurants, and spas to deliver exceptional customer experiences. You will leverage your B2B sales expertise and relationship management skills to drive growth and ensure alignment with the company's values. Join a team that values nature and community, and make a positive impact while enjoying significant benefits and a supportive work environment.

Benefits

Product Discounts

Medical and Dental Benefits

Profit Sharing Program

Generous Vacation Days

Healthy Lifestyle Support

Access to a Coach

Culture Club Activities

Qualifications

• 5+ years of experience in B2B sales or account management in hospitality.
• Strong communication skills and ability to build long-term relationships.

Responsibilities

• Drive revenue growth through proactive customer portfolio development.
• Establish and manage relationships with hospitality partners.

Skills

B2B Sales

Account Management

Business Development

Negotiation Skills

Data Analysis

Communication Skills

Relationship Management

Education

Bachelor's Degree in Business Administration

Bachelor's Degree in Marketing

Tools

Microsoft Office

Asana

Dropbox

NetSuite (ERP)

HubSpot (CRM)

Job description

Who we are

At Rocky, we feel our best in nature and we feel our best when we nurture ourselves with nature. That's why for 25 years we've been students of this glorious Earth—formulating everyday essentials that nurture your skin, body, and hair, all crafted with care here in the Canadian Rockies.

Like nature, we're growing. With 13 stores open in Western Canada, we're expanding nationwide—starting with two new locations in Ontario this year: Upper Canada Mall in Newmarket and Sherway Gardens in Etobicoke.

Our new stores are designed to bring nature indoors. Crafted from natural materials, they guide customers through immersive sensorial experiences anchored by our signature sink— unique to each location.

Growing our culture-focused team means finding those who share the belief that we are a part in the greater ecosystem, working together to make a positive impact in our communities and for the Earth.

Are you a natural fit for the new world of Rocky?

The position

The Hospitality Growth Manager is responsible for growing the brand footprint across Canada in key markets, specifically Alberta, Ontario and British Columbia, through the hospitality portfolio. This includes hotels, specialty accommodations, restaurants, spas, and vendor accounts. This position focuses on business development through identifying and nurturing partnerships that align with Rocky values, ethos and growth strategy. Passionate about delivering exceptional customer experiences, the Hospitality Growth Manager has strength in building relationships, connecting with partners, and sharing our products with them. Helping and supporting partners isn’t just part of the job—it’s a genuine passion.

This is a permanent full-time position working Monday through Friday in a hybrid capacity, requiring a minimum of three days per week onsite at our workshop in Canmore, Alberta.

What you'll be doing

Hospitality Partner Growth

• Meet or exceed budget targets by driving revenue growth through proactive customer portfolio development
• Identify opportunities for growth within the current portfolio
• Arrange meetings (both in-person and virtual) with potential new partners
• Analyze sales data and performance metrics to identify opportunities for growth
• Keep informed of market trends and competitor activities to inspire strategies and inform business decisions

Hospitality Partner Relationships

• Establish strong relationships with hospitality partners, understand their needs, and act as the main point of contact
• Proactively manage and nurture relationships with all partners, identifying opportunities through regularly monitoring of all account activity
• Negotiate and establish pricing with new and existing partners
• Educate partners on products, features, benefits, and provide training assets
• Schedule regular on-site visits to partner locations to ensure alignment with brand standards and guidelines
• Resolve any issues or concerns raised by partners in a timely and professional manner to maintain strong and positive relationships

Hospitality Partner Administration

• Support the Strategic Partnerships Coordinator in maintaining up-to-date records of the hospitality portfolio and update information as needed to ensure accuracy
• Process orders, ensuring accuracy in pricing, quantities and delivery dates
• Monitor inventory levels, ensuring products are properly stocked and available to meet partner demand

Does this sound like you?

• Minimum 5 years' experience in B2B sales, account management, or business development in hospitality sales required
• Bachelor's degree in Business Administration or Marketing
• Valid driver's license and ability to travel locally and nationally is required to visit partners
• Demonstrated success in negotiations, effectively engaging partners to drive meaningful business outcomes
• Proven experience in analyzing data and tracking performance metrics to drive business decisions
• Knowledge of the hospitality industry and trends is required
• Strong communication skills with the ability to manage relationships, ensuring long-term satisfaction and retention
• Proven ability to build trust, resolve conflicts, and navigate high-pressure situations with professionalism and confidence
• Proficiency in Microsoft Office, including Outlook, Teams, Work and Excel, and other systems as required
• Experience with productivity tools is an asset (Asana, Dropbox, WeTransfer)
• Enterprise Resource Planning (ERP) experience with NetSuite is an asset
• Customer Relationship Management (CRM) experience with HubSpot is an asset

What's in it for you?

• Significant product discounts and quarterly allowances
• Subsidized group medical and dental benefits for you and your family
• Share in Rocky’s success - The Great Game profit sharing program
• Generous paid annual vacation and personal days
• Healthy lifestyle support through an annual allowance
• Access to a dedicated Rocky coach to help you optimize your potential
• The opportunity to participate in Culture Club organized activities

Application

• We are accepting applications for the Hospitality Growth Managerposition until a suitable candidate is found.
• Eligibility:Candidates must be legally authorized to work in Canada.