Sales Account Manager (Remote)

Info-Tech Research; Canada; Remote; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a motivated Account Manager to oversee client relationships and drive account growth. In this dynamic role, you will create and implement strategic sales plans, manage member interactions, and ensure clients maximize their memberships. Your ability to communicate effectively and understand client needs will be crucial in fostering strong relationships and achieving renewal goals. This position offers an exciting opportunity to contribute to a forward-thinking organization dedicated to providing exceptional service in the IT Research and Advisory space.

Qualifications

• 3+ years of Account Management experience with a proven track record.
• Experience in the IT Research and Advisory market.

Responsibilities

• Create and execute sales and service activity plans.
• Manage member lifecycle tasks and ensure high-quality service.

Skills

Critical Thinking

Planning & Organization

Time Management

Goal Setting

Active Listening

Education

University degree

Tools

CRM Software

Job description

As an Account Manager, you will manage a book of business by providing a range of operational, administrative, and call-based client support and relationship management with the goal of renewing client memberships and growing accounts through effective cross-selling.

Major Responsibilities

• Create and execute sales and service activity plans. Manage member lifecycle tasks, including scheduling and leading calls.
• Own all account management conversations with secondary account stakeholders.
• Ensure members leverage their membership by delivering high-quality service to help drive renewal and future sales.
• Manage and respond to inbound requests from members.
• Assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations, as well as their relationship with Info-Tech.
• Complete scheduled and ad hoc data queries of our CRM.
• Ensure the CRM contains accurate account details and contact information.
• Actively seek to increase product knowledge.

Education and Experience

• University degree.
• 3+ years of Account Management experience, with a proven track record of success.
• Experience working in the IT Research and Advisory market.
• Experience working as part of a team is an asset.

Skills

• Critical Thinking: Ability to assimilate complex information and communicate it simply. Internal and external communication skills. Understand value proposition and communicate clearly to members. Understand client needs/requests and relay them effectively or find analyst support.
• Planning & Organization: Set daily schedules, plan territory, and set plans for account growth.
• Time Management: Manage the member lifecycle; schedule calls; prioritize tasks appropriately.
• Goal Setting: Set personal goals related to conversations and professional development; take ownership of performance; set reasonable goals; monitor progress; seek help when off pace.
• Active Listening: Identify client needs; ask insightful questions; listen effectively.

ITRG is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or other protected factors. Upon request, ITRG will ensure accommodations are available throughout the recruitment and hiring process.