Hospital Manager

Rose Valley Veterinary Hospital.; West Kelowna; On-site; CAD 65,000 - 80,000; Full time

Job summary

A veterinary clinic in Canada is seeking a Hospital Manager who will lead a high-performing team to ensure operational excellence and deliver outstanding client and patient care. The ideal candidate will be a people-first leader dedicated to fostering a positive culture and engaging with both clients and team members. A strong background in operational management is essential. Compensation ranges from $65,000 to $80,000 annually, along with benefits and relocation assistance.

Benefits

Sign on bonus

Relocation assistance

Health and dental benefits

RRSP matching

Qualifications

• Experience in veterinary, dental, healthcare, or hospitality leadership.
• Ability to develop and coach a high-performing team.
• Strong skills in managing operations and resolving client issues.

Responsibilities

• Lead day-to-day operations and support staffing needs.
• Ensure exceptional client experience and resolve issues.
• Manage costs and optimize revenue.

Skills

Team leadership

Operational excellence

Client care

Problem-solving

Communication

Tools

Dayforce

Microsoft Suite

PIMS

Job description

Overview

Lead with purpose. Support a team. Make a difference every single day.

Are you a people-first leader who thrives on helping teams reach their full potential? We’re looking for a Hospital Manager who’s passionate about team culture, operational excellence, and delivering standout client and patient care. You lead with integrity.

In this role, you’ll partner closely with the Managing DVM to lead day-to-day operations and shape a thriving, high-performing clinic environment. You’ll help us drive results, develop your team, and engage every client interaction with empathy and clarity.

Core Competencies

At the core of this role are two of our six key competencies :

• Engage You bring people together. Whether it’s building strong relationships, listening well, or making sure everyone feels heard, you help create a team that works well and supports one another in achieving their goals.
• Drive You get things done. You’re focused, you follow through, and you hold yourself and others accountable, all while keeping things moving forward, even when it’s tough.

What You’ll Do

• Lead with a balance of heart and strategy, developing a high-performing team, delivering coaching, and fostering a positive culture.
• Own hospital operations including payroll, inventory, policy compliance (CVO / Controlled Substances), and vendor relationships.
• Collaborate with the Managing DVM to support staffing needs, from hiring and onboarding, to performance management and team building.
• Ensure an exceptional client experience, resolving issues with compassion, professionalism and a solutions-oriented approach.
• Use your problem-solving and planning skills to manage costs, optimize revenue, and support long-term success.
• Lead through ambiguity with confidence, courage, and clarity, knowing when to adapt, when to push forward, and how to keep the team aligned through change.

You’ll Thrive in This Role If You

• Are energized by helping others succeed and believe in clear expectations and supportive feedback.
• Enjoy rolling up your sleeves to streamline operations and problem-solve on the fly.
• Have a knack for balancing day-to-day logistics with big-picture thinking.
• Know how to create an inclusive, team-first atmosphere where people feel heard and valued.

Bonus Points

• Previous experience in veterinary, dental, healthcare, or hospitality leadership.
• Familiarity with tools like Dayforce, Microsoft Suite, and PIMS.
• You love animals—and the people who love them even more.

Compensation

• 65,000 - $80,000 annual salary, depending on experience
• Sign on bonus
• Relocation assistance negotiable
• Health / dental benefits and RRSP matching