Highway Fleet Dispatcher

Bison Transport Inc; Calgary; On-site; CAD 45,000 - 75,000; Full time

Job summary

Bison Transport Inc is seeking a Highway Fleet Dispatcher to manage day-to-day activity for the assigned driver fleet, ensuring timely, accurate information flow and issue resolution. The role requires organized communication, attention to detail, and the ability to handle time-sensitive tasks in a continental shift (06:00 - 18:00 MT).

Ideal candidates will have dispatch or related experience, a background in supply chain or business, and a dedication to customer service within the

Qualifications

• Dispatch experience is considered a strong asset.
• Educational background in Supply Chain Management (or other relevant area such as Business).
• Dedicated experience providing customer service in a similar work environment.
• Well organized, an excellent communicator and have a keen sense of timeliness.
• Demonstrated attention to detail, communication, problem solving and planning abilities.
• Knowledge of the transportation industry and Canadian geography are considered assets.
• Able to quickly adapt to changes, shift focus, meet deadlines, and complete time-sensitive tasks.

Responsibilities

• Dispatch: transmitting and receiving information relevant to the driver and customer requirements.
• Satellite and Telephone Management: handling driver-related satellite messages or calls within assigned and overflow queues.
• Reporting: documenting situations for action and records.
• Problem Resolution: resolving day-to-day issues for both the Driver and the Company.
• Other duties: special projects, training seminars, weekend planning and related tasks.

Skills

Dispatch experience

Customer service

Excellent communicator

Timeliness

Attention to detail

Planning abilities

Transportation industry

Canadian geography

Education

Supply chain management

Job description

As a Highway Fleet Dispatcher, you will be expected to execute the day to day activity of your assigned driver fleet. This includes monitoring of the fleet, accurately distributing, receiving and updating information. You would be responsible for identifying and participating in the resolution of issues relating to day to day activity of the Driver. You must be well organized, an excellent communicator and have a keen sense of timeliness in carrying out daily activities.

Responsibilities: Dispatch: This involves the transmitting and receiving of all information relevant to the driver/cartage company performing his/her duties within the Company and customer requirements. Satellite and Telephone Management: Handling of all driver related satellite messages or calls within assigned and overflow queues. Reporting: Recognition, communication and documentation of situations that should be reviewed by other parties, for information, action and record keeping purposes. Problem Resolution: Working on behalf of both the Driver and the Company to resolve any day to day issues that may arise. Any other duties that may be assigned from time to time, on a daily or permanent basis (i.e. special projects, training seminars, weekend planning and other job related tasks).

Our Ideal Candidate will possess:

Dispatch experience is considered to be a strong asset in this role.

Educational background in Supply Chain Management (or other relevant area such as Business).

Dedicated experience providing customer service in a similar work environment.

Well organized, an excellent communicator and have a keen sense of timeliness.

Demonstrated attention to detail, communication, problem solving and planning abilities.

Knowledge of the transportation industry and Canadian geography are considered assets.

Able to quickly adapt to changes, shift focus, meet deadlines, and complete time-sensitive tasks.

This position is subject to a Continental Shift, 06:00 - 18:00 MT.

This job is classified under NOC Code: 14404.

Why Bison:

• Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
• Dispersed work environments that promote a healthy work-life balance
• Meaningful and impactful work and projects with an essential service provider
• Join our engaging Wellness Program & extracurricular sports teams

About Bison:

• Celebrating over 50 years in Business
• Active in giving back through Corporate Social Responsibility and Charitable Giving
• Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.

Background and suitability for a career in Transportation is wide ranging. Some of our brightest people have joined us with no previous "trucking" experience. We always say we work in the "people business". So, whether you have a background in the airline, automotive, retail or hospitality industries, to name a few, your experience is valuable and we are bound to find many transferrable skills. We are ready to welcome exceptional, high potential contributors who aspire to lead people and processes in the pursuit of service excellence in a highly dynamic and collaborative environment. We seek team players who are eager to learn our business from the ground up, are able to demonstrate a track record of strong performance and possess a sincere interest in growing their careers in the transportation arena. We seek top notch communicators who adopt a driver of change mindset of "how can we be better, do better and get better results".